Asset Protection - Agent - Park Meadows

About the role

The Asset Protection (AP) team's function is to keep customers, teams, and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies. AP also protects company profits by mitigating shrinkage risks, preventing, investigating, and resolving theft to ensure merchandise is available for customers. Asset Protection’s strategies are driven by three pillars:

• Protect People by providing support for employee and customer safety.
• Protect Physical Spaces by protecting assets including buildings and merchandise.
• Support Product Accuracy through store partnerships working toward improved inventory accuracy and reduction of shrinkage.

Responsibilities

• Resolve theft by using good judgment and conducting quality apprehensions in high-shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting, and surveillance tactics.
• Drive a shrinkage-reduction culture by implementing action plans and merchandise protection standards.
• Identify, escalate, and support internal theft investigations through exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement and aid item-level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and the store by responding to, escalating, and reporting all security and emergency incidents, including medical emergencies.
• Support the security of physical spaces by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Requirements

• The ability to make and be accountable for decisions using good judgment in a fast-paced environment.
• Detailed, clear, and concise verbal and written communication skills.
• Good interpersonal and communication skills.
• The ability to maintain a high level of confidentiality.
• A calm demeanor when dealing with safety issues, including aggressive behavior.
• Accountability, initiative, and a high level of ownership.
• The ability to work a flexible schedule based on business needs.
• Meet any state and local licensing requirements.
• Experience in investigative, asset protection, and security procedures (preferred).

Pay

$26.70 - $27.80 hourly.

Benefits

• Medical, vision, and dental insurance.
• Retirement and paid time away.
• Life insurance and disability coverage.
• Merchandise discount and EAP resources.
• Eligibility for performance-based incentives/bonuses.
• 401k, PTO accruals, holidays, and more (eligibility requirements may apply based on location, job level, classification, and length of employment).