Asset Protection Agent

WinCo Foods is a grocery retailer with more than 140 supermarkets across 10 states and over 22,000 employee‑owners. It is the second‑largest employee‑owned company in the United States, offering top‑tier medical plans, tuition support, and a purpose‑driven culture focused on low prices and community impact.

Responsibilities

• Demonstrates professionalism and excellent judgement in a fast‑paced retail environment.
• Detects, apprehends and processes shoplifters in accordance with company policies and local laws/regulations.
• Contributes to the safe resolution of concerning situations within the store using verbal de‑escalation techniques paired with professional presence.
• Prepares and submits reports involving investigations and Asset Protection (AP) matters.
• Researches and archives general liability incidents via C.C.T.V.
• Participates in internal company investigations.
• Testifies at legal and court proceedings on behalf of the company.
• Works with local, state and government agencies regarding company matters.
• Participates in maintenance of asset protection and safety programs.
• Conducts asset protection audits.
• Detects, investigates and reports hazardous workplace incidents and issues.
• Provides store support by promoting asset protection and safety awareness.
• Provides AP training to store staff.
• Maintains asset protection office and equipment to established standards.
• Identifies, troubleshoots, and reports issues with C.C.T.V. equipment.
• Performs other duties as assigned or needed.

Requirements

• Education: High School Diploma or equivalent.
• Experience recognizing shoplifting criteria, exercising sound judgement, and communicating effectively both verbally and in writing.
• Strong analytical, problem‑solving, and documentation skills.
• Ability to prioritize and execute tasks in a high‑pressure environment.
• Initiative, self‑direction, and teamwork orientation.
• Consistently provide friendly, engaging customer service to internal and external customers.
• Ability to work 10‑12 hour shifts in a 24/7 operation, including nights, weekends, and holidays.
• Develop proficiency with WinCo’s C.C.T.V. equipment, locks, and door hardware.
• Capability to sit for extended periods and perform tasks with confidentiality, honesty, and integrity.
• Obtain state or local certifications as required and wear provided personal protective equipment (gloves, protective vests).
• Travel daily within a defined geographic area to assigned locations.
• Must be at least 18 years old.
• Familiarity with C.C.T.V., DVR, and digital camera equipment.

Benefits

WinCo offers top‑tier medical plans and tuition support as part of its employee‑owner benefits package.

Pay

USD $18.56 – $24.62 per hour.

Schedule

Work 10‑12 hour shifts in a 24/7 operation, including nights, weekends, and holidays.