Asset Protection - Agent - Nordstrom Store Staging Area

About the role

As a Supply Chain Asset Protection Agent, you will support all loss prevention, safety, and security initiatives designed to safeguard company assets, including property, building, fixtures, equipment, merchandise, supplies, money, and—most importantly—our employees. This role involves keeping the building and employees safe, identifying and investigating potential loss situations, and contributing to a secure and efficient work environment.

Responsibilities

• Greet and interact with building personnel of all levels in a professional and pleasant manner, responding with urgency to incidents related to loss prevention, safety, and security.
• Monitor identification badges for entry/exit to the building for employees, visitors, vendors, temporary employees, contractors, and truck drivers.
• Scan building associates, visitors, and vendors using electronic walk-through metal detectors and/or hand-held metal detectors (where applicable).
• Perform visual searches of bags, briefcases, and other carry-in items to ensure no prohibited items enter the building.
• Use interpersonal skills and directive behaviors to ensure security screening procedures are followed by all individuals.
• Escalate highly sensitive situations to loss prevention staff and/or local law enforcement as needed.
• Serve as a partner in operational processes and inventory to reduce shrink; initiate and conduct investigations of shrinkage/loss in collaboration with the Investigator and/or Asset Protection Manager.
• Maintain site-required documentation related to loss prevention and safety (e.g., accident reports, inspection reports, training logs).
• Audit physical security infrastructure (e.g., intrusion detection, access control, cameras) and ensure all systems are functional.
• Perform daily warehouse walks of the interior and exterior, examining doors, windows, gates, fences, and lighting to ensure proper function and security standards; document findings and implement corrective actions.
• Review camera video footage for investigative or research purposes.
• Respond to all building alarms and take appropriate action.
• Complete initial incident/accident documentation and forward to appropriate individuals for follow-up.
• Support the building manager with opening and closing the building when necessary.
• Maintain confidentiality regarding security and personnel issues.
• Work weekends and/or overnight shifts as required.
• Perform special projects at the direction of the Asset Protection Manager.
• Support and contribute to the Supply Chain network priorities of "Safety, Team, Results."

Requirements

• High school diploma, GED, or equivalent.
• 2+ years of experience in a customer-facing service position, ideally in loss prevention, security, or risk management.
• Supply Chain Facility experience preferred.
• Ability to effectively communicate with associates at various levels within the company.
• Excellent communication and interpersonal skills.
• A calm demeanor when dealing with safety and security issues; ability to respond and resolve incidents effectively.
• Proven experience demonstrating high-level accountability, initiative, and ownership.

Pay

Pay offers are dependent on location, job-related knowledge, skills, and experience. The pay range for this position is $26.50 - $27.60 hourly.

Benefits

• Medical, vision, and dental insurance.
• Retirement savings plan (401k) with company match.
• Paid Time Off (PTO) accruals and holidays.
• Life insurance and disability coverage.
• Merchandise discount and Employee Assistance Program (EAP) resources.
• Eligibility for performance-based incentives/bonuses (requirements may apply).