Asset Protection - Agent - Downtown Seattle Rack

Asset Protection (AP) team’s function is to keep customers, teams and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies, and protects company profits by mitigating shrinkage risks, preventing, investigating, and resolving theft to ensure merchandise is available for customers. AP’s strategies are driven by three pillars: Protect People, Protect Physical Spaces, and Support Product Accuracy.

Responsibilities

• Resolve theft by using good judgment and conduct quality apprehensions in high‑shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting, and surveillance tactics.
• Drive a shrinkage‑reduction culture by implementing action plans and merchandise protection standards.
• Identify, escalate, and support internal theft investigations through methods such as exception‑based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement and aid item‑level investigations with merchandise inaccuracies.
• Maintain general safety and security of customers, employees, and the store by responding to, escalating, and reporting all security and emergency incidents, including medical emergencies.
• Support security of physical spaces by leading security audits, participating in store meetings, and leading shrinkage‑awareness efforts and training.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in emergency response training, including First Aid.
• Prepare and submit prompt, complete reports for high‑profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross‑functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Requirements

• Valid security license for the role in Washington DC; Denver, CO; New York City, NY; St. Louis, MO; and Oregon.
• Ability to make accountable decisions and use good judgment in a fast‑paced environment.
• Clear, detailed verbal and written communication skills.
• Strong interpersonal and communication abilities.
• Maintain a high level of confidentiality.
• Calm demeanor when dealing with safety issues and aggressive behavior.
• Accountability, initiative, and high ownership.
• Flexibility to work a schedule based on business needs.
• Meet any state and local licensing requirements.
• Experience in investigative, asset protection, and security procedures (preferred).

Pay

$28.30 – $29.45 hourly (pay ranges may vary by location and are dependent on knowledge, skills, and experience).

Benefits

• Medical, Vision, Dental, Life Insurance, and Disability coverage.
• Retirement plans (401k) and paid time away (PTO accruals, holidays).
• Merchandise discount and Employee Assistance Program resources.
• Performance‑based incentives/bonuses (eligibility may vary by location, job level, classification, and length of employment).