Asset Manager

Responsibilities

• Track and review preliminary and full loan packages for real estate loans.
• Act as a conduit for accuracy of data at loan closing.
• Maintain accurate and organized credit files on borrowers.
• Input loan related data for new loans into the McCracken Strategy Loan Servicing System, & Strategy Web Portal.
• Address internal and external customer inquiries in a timely manner both telephonically and by email.
• Proactively manage, research, identify and resolve payment problems, and other borrower related issues.
• Analyze and interpret data regarding billing related inquiries, interest rate changes and other critical loan information.
• Review property inspections and monitor deferred maintenance discovered during the inspection process until they are cured.
• Review daily system exception reports to identify and resolve loan system irregularities.
• Monitor ongoing loan activity to ensure that the borrower remains in compliance with the Lender terms and conditions.
• Proactively manage, research, identify and resolve payment problems, monetary and non-monetary delinquencies and other borrower related issues.
• Follow-up on past due loan payments, loan maturity management and thoroughly document measures taken and correspondence with borrower to resolve outstanding issues.
• Cook with Investor Compliance to ensure Lender servicing standards are being met.
• Receive, review and release draw requests on lines of credit as needed.
• Set up capital improvement, replacement reserves and tax and insurance escrow accounts where applicable.
• Monitor and maintain capital improvement and replacement reserve escrows.
• Ensure that all post-closing issues including engineering and environmental items are resolved within required timeframes.

Qualifications

• College degree preferred with 3+ years’ experience in the loan administration function servicing commercial and/or multifamily loans under Agency and CMBS guidelines.
• Excellent organizational and analytical skills.
• Excellent written and verbal communication skills.
• Ability to assist difficult customers with ease over the phone and respond timely to all customer requests.
• Attention to detail and a demonstrated ability to coordinate with others outside of the Loan Operations department to meet customer needs in a timely fashion.
• Takes ownership of customer requests and resolves every request whether their own or another team member.
• Proven ability to work independently but recognize when input and approvals are required.
• Understands what excellence means when performing job duties.
• Proficient in Microsoft Word, Excel, and the McCracken loan servicing system.
• Proficient or will acquire proficiency in other systems critical to the role.