Asset Management Tech II

Duties & Responsibilities

• Maintains the functionality of the systems environment, the implementation of technology solutions, and the development of server upgrade plans and procedures.
• Leverage ArcGIS for in depth spatial analysis & solutions
• Implements and/or develops operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques.
• Provides guidance in troubleshooting and solving complex problems related to system software and hardware incidents and problem calls, and in the processing of service requests and tasks.
• Collaborates on projects that cross functional Harris County systems that require coordination, planning, and scheduling during project development and implementation.
• Assists in analyzing and defining Precinct 2 disaster recovery responsibilities and procedures.
• Maintains, implements, monitors, reports, and develops all assets, work performed, planned maintenance and resources within the database.
• Affords assistance in the development and implementation of new or revised processes and procedures that effectively meet Precinct 2 needs and improve workflow.
• Analyzes, troubleshoots, and resolves system hardware, software, and networking issues; and provides status reports to management.
• Assists in the training of staff of all systems and provides advice and guidance during the implementation process.
• Performs other duties as assigned.

Requirements

• One year of experience in information technology operations.
• Must attain a Class “C” Texas driver's license within 60 days.

Knowledge, Skills, and Abilities

• Knowledge of systems administration; of computer hardware and software configuration and troubleshooting; of operating systems and applications; of computer programming and architecture of scripting languages; and of Internet security administration.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; in coordinating solutions to problems; in developing or revising system configurations; in scheduling, testing, installing, and implementing system software; and in troubleshooting computer systems.
• Ability to recognize, analyze, and resolve technical issues; to use network management, administration and other system administration tools; to analyze systems and procedures; to write and revise standards and procedures; & to communicate effectively.

Qualifications

• Qualifying education, experience, knowledge and skills must be documented in your job application.
• Bachelor’s degree in computer science, Management Information Systems or a related field, preferred.
• Proficient in Cartograph, PeopleSoft, e-Builder, ArcGIS, Microsoft CRM, Microsoft Office Suite and other Public Works asset management related systems preferred.