Asset Management Analyst

Lumen Solutions Group Inc. is a Florida-based technology consulting services company providing experienced business and IT professionals to support clients from solution design through implementation and support. We specialize in professional IT consulting, IT staffing, business/IT strategy, business process blueprints, enterprise architecture, and enterprise transformation.

About the role

We are seeking a detail-oriented Asset Management Analyst to support IT Asset Management operations and State of Good Repair (SOGR) lifecycle initiatives. This 12+ month onsite contract in New York, NY (10004) has potential for extension.

Responsibilities

• Maintain and analyze IT hardware asset data within ServiceNow and other asset-management systems.
• Conduct physical inventory validation across multiple locations and reconcile discrepancies.
• Track computers, peripherals, and IT equipment throughout the complete asset lifecycle.
• Manage asset activities including receipt, deployment, assignment, transfer, refresh, recovery, retirement, and disposal.
• Identify and resolve missing, duplicate, inaccurate, or incomplete asset records.
• Coordinate with desktop support, field IT, logistics, vendors, and end users to verify asset status, ownership, location, and condition.
• Support large-scale hardware deployments, refreshes, relocations, inventory sweeps, and recovery initiatives.
• Research device models, hardware configurations, part numbers, and equipment standards.
• Develop and distribute reports covering inventory accuracy, asset aging, deployment status, compliance, and lifecycle activity.
• Review and improve asset-management processes, procedures, documentation, and data standards.
• Support implementation and enhancement of ServiceNow HAM, CMDB, ITSM, and related asset-management capabilities.
• Maintain documentation and audit evidence to support internal controls, compliance, and audit requirements.

Requirements

• Experience in IT Asset Management, Hardware Asset Management, hardware inventory, asset tracking, logistics, desktop operations, or technology lifecycle management.
• Hands-on experience maintaining and reconciling asset records in ServiceNow or another enterprise asset-management platform.
• Experience performing physical inventory validation and resolving discrepancies between physical assets and system records.
• Strong understanding of IT hardware asset lifecycle processes.
• Strong Excel, reporting, data analysis, and documentation skills.
• Excellent attention to detail and ability to manage large volumes of asset data.
• Strong communication and coordination skills with technical teams, field personnel, vendors, and end users.

Preferred Qualifications

• Experience with ServiceNow Hardware Asset Management (HAM).
• Experience with ServiceNow CMDB and ITSM.
• Desktop support, hardware deployment, imaging, refresh, recovery, or field-services experience.
• Logistics, warehouse, shipping/receiving, inventory control, or equipment-disposition experience.
• Knowledge of IT asset lifecycle controls, audit requirements, chain of custody, and compliance reporting.
• Experience working in a large enterprise, government, transportation, or similarly complex environment.