Assessment Technician

Duties & Responsibilities

• Registers students for tests, verifies identification, schedules appointments, and communicates testing procedures clearly and professionally.
• Administers and proctors in-person and remote standardized tests (including HSE, ESL, and accommodated exams) while upholding testing integrity and security standards.
• Affords assistance to students with disabilities by supporting the use of testing accommodations and adaptive technology, ensuring inclusive and respectful service.
• Troubleshoots technical issues related to testing software (e.g., TABE/CASAS) and equipment to minimize disruptions and maintain a smooth testing environment.
• Maintains accurate test records and documentation, enters scores into systems like Banner, and prepares reports for tracking and compliance.
• Safeguards compliance with institutional policies, testing regulations, and security protocols, including maintaining confidentiality and following established procedures.
• Manages and maintains databases, performs data entry, and creates templates and documentation to support efficient and accurate operations.
• Facilitates online remote testing through platforms like Zoom, MS Teams, and WebEx, utilizing breakout rooms, screen sharing, and remote support tools.
• Demonstrates professionalism and reliability by working independently, meeting deadlines, problem-solving effectively, and supporting team and departmental goals.
• Provides high-quality customer service by welcoming students and visitors, responding to inquiries via phone, email, chat, and in-person, and ensuring a positive testing experience.
• Performs other related duties as assigned.

Minimum Qualifications

• A High School Diploma or equivalent AND One (1) year of experience.
• Experience in teaching or testing is recommended.
• Must complete the 3rd party vendor training and certifications below within 6 months of hire:
• Accuplacer (CollegeBoard) in-person & remote
• ATI TEAS in-person & remote
• CLEP (CollegeBoard)
• GED (PearsonVUE)
• HiSET (ETS)
• SACA (Mechatronics)
• Praxis (ETS)
• Must complete the in-house training below within 6 months of hire:
• Accessibility Services testing
• AVANT language testing
• CASAS & TABE
• CNM Course testing
• CNM Challenge exams
• CTS Surg. Tech. (PSI)
• IC3 (Certiport)
• IC3 Practice (Gmetrix)
• CNM Make-up testing
• P/P Challenge exams

Position Summary

The Assessment Technician supports the academic success of students by coordinating and administering a variety of standardized and placement tests, accommodated exams, and professional certification assessments in accordance with institutional, state, and federal guidelines. This position ensures a secure, fair, and professional testing environment while maintaining strict confidentiality and integrity throughout the testing process.