Assessment & Referral Clinician Contact Center Full Time 3rd Shift

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. Our services include a state-of-the-art psychiatric urgent care center, a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment, and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. We equip the next generation of care providers through on-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains.

About the role

As an Assessment & Referral Clinician at Pine Rest, you’ll be part of a tight-knit team that believes in the healing power of your expertise and compassion. This role provides triage, assessment, and referral services for patients. You will be driven to make an impact in the lives of those we serve, motivated by the healing witnessed first-hand each day, dedicated to excellent customer service, and enthusiastic about the care we offer in a diverse workplace.

Responsibilities

• Work collaboratively with other community agencies on behalf of clients and/or the organization.
• Professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process.
• Conduct face-to-face and telephone consultations with patients in crisis/psychiatric emergency to assess their clinical condition and recommend the appropriate level of clinical care.
• Coordinate admissions and/or intakes, including interfacing with insurance and managed care companies for authorization.
• Refer patients to outpatient services, either within or outside the system when necessary.
• Ensure medical record documentation protocols are complied with.
• Enter persons’ assessment information into medical records on a timely basis and in accordance with established organizational and departmental procedures.
• Respond to a range of clients' needs using differential diagnoses and treatment approaches.

Requirements

• Current, valid license in Michigan as LLP, LMSW, or LLMSW.
• Obtain and maintain in good standing certification commensurate with treatment provided.
• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
• Interpersonal relationship skills necessary to relate to a wide variety of internal and external contacts, including patients and families, multi-disciplinary treatment team members, other hospital employees, and individuals in the social sphere of the patient under treatment.

Benefits

• Medical, dental, vision, and life insurance plans.
• 403(b) retirement match contribution by Pine Rest.
• Generous PTO for full and part-time employees.
• Tuition assistance and loan forgiveness.
• Employee Assistance Program offering free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Scheduled weekly hours: 40. Work shift varies.