Assessment Programs Manager

Salary: $91,757.30 - $145,406.58 annually

About the role

The Hennepin County Assessor's Office is seeking an experienced leader for the Assessment Programs Manager position to oversee the Assessment Programs and Administrative division of the department. This critical management position is responsible for administering countywide assessment programs, including property tax exemptions, exclusions, deferrals, and special classifications. This position also leads community engagement efforts and plans, organizes, and directs the administrative functions of the department under the general direction of the County Assessor/Department Director in accordance with Hennepin County core values, mission, and vision.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus.

Location and schedule

This position is hybrid and will be located at the Hennepin County Government Center, 300 South 6th Street, Minneapolis, MN 55487, and remote as job duties require. Work hours will be Monday through Friday, between 8 a.m. to 4:30 p.m., with flexibility. While this position is designated as hybrid, hires must reside in or relocate to Minnesota or Wisconsin.

New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.

Responsibilities

• Oversee the administration of assessment programs throughout the county, ensuring consistent application in accordance with the law.
• Analyze the operational impact of changes in existing and pending legislation that affect the administration of assessment programs; advise and collaborate with state and county staff on drafting/revising legislation while collaborating with external stakeholders regarding potential impacts.
• Oversee community engagement efforts to maximize enrollment and racial equity in benefit programs.
• Plan, organize, and direct the administrative functions of the department under the general direction of the County Assessor/Department Director.
• Lead division-level people management, including supervising staff, setting clear expectations, providing coaching and performance feedback, supporting professional development, managing workload and priorities, and fostering an inclusive, collaborative, and accountable team culture.
• Provide recommended strategic changes to divisional processes, including hiring, staff development, and business processes; evaluate operational performance, review work methods, and procedures; develop and implement changes in business processes and workflow, as needed.
• Coordinate implementation of new processes, enhancements, and upgrades, recommend testing strategies, and initiate tactical responses to issues as they arise and collaborate with internal and external stakeholders.
• Coordinate projects and assigned services and activities with other divisions, departments, and external partners.

Requirements

One of the following:

• Bachelor's degree or higher in business administration or other field appropriate to the position and five years or more of experience in the planning and administration of organizational operations or programs.
• Nine or more years of experience in the planning and administration of organizational operations or programs.

Skills

Nice to have experience:

• Performing in a lead/supervisory role.
• Working with tax law and assessment procedures.
• Developing staff through coaching, mentoring, and creating equitable career growth opportunities.
• Implementing changes required by new legislation.
• Communicating complex technical or regulatory information to diverse audiences.
• Developing and implementing operational process improvements.
• Coordinating cross-departmental or cross-agency programs or services.

Ability to:

• Lead with clarity, transparency, and accountability while fostering an inclusive, collaborative team culture.
• Plan, organize, and manage organizational operations or programs.
• Evaluate workflow, procedures, and performance to recommend improvements.
• Oversee and support employee engagement, equity, inclusion, and wellness initiatives.
• Collaborate effectively with internal leadership, staff, external stakeholders, and vendors.
• Develop and implement testing strategies for new processes or technology upgrades.

About the department

The Hennepin County Assessor’s Office is responsible for the assessment of real and personal property throughout Hennepin County. The department is committed to accurate property valuations and classifications, as well as maximizing enrollment in benefit programs. The Assessor’s Office leverages strategic objectives and technology to support its mission and values diversity, equity, and inclusion in the workplace.

Benefits

Hennepin County offers a combination of competitive benefits and positive workplace culture, including:

• Meaningful work that impacts the community.
• Competitive pay.
• Work-life balance.
• Generous benefits.
• Opportunities to grow.
• Commitment to employee success.

Visit the benefits page to learn more.