Assc Patient Care Coord/22/HCD120

Location: Lake Success, NY 10042

About the role

We are seeking a customer-focused and organized Medical Receptionist / Patient Services Representative to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while managing front desk operations, appointment scheduling, patient communications, and administrative support.

Interview Process: One-round video interview.

Responsibilities

• Conduct patient check-in and check-out processes.
• Answer incoming calls and accurately document patient inquiries in the Electronic Health Record (EHR) system.
• Perform outreach to patients requiring appointments, follow-ups, or additional services.
• Schedule appointments following established scheduling protocols.
• Manage administrative in-basket pools and work queues.
• Scan and upload documents into the EHR system according to organizational procedures.
• Maintain strict confidentiality of patients' medical, personal, and financial information in compliance with privacy regulations.
• Provide general administrative support and perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Minimum 1 year of receptionist, front desk, or customer service experience.
• Basic proficiency in Microsoft Office applications (Word, Outlook, Excel).
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Experience working with EPIC Electronic Health Record (EHR) system.
• Previous healthcare, medical office, or clinic experience preferred.

Benefits

• Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.

Schedule

• Monday to Thursday: 9:30 AM to 6:00 PM
• Friday: 9:00 AM to 3:00 PM