ASRS Technician - Field Service

Raymond West is committed to providing end-to-end warehouse solutions, including lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business running.

About the role

The ASRS Technician - Field Service (Automation Storage & Retrieval) is responsible for the maintenance, troubleshooting, and repair of Storage & Retrieval Systems and related equipment at customer sites. This role requires strong mechanical and electrical skills, excellent customer service, and the ability to travel to customer locations.

Responsibilities

• Perform testing and repair of new and used Automation Storage & Retrieval systems, including conveyors, Vertical Lift Modules/Kardex, automation, and robotics.
• Repair and maintain Automation Storage & Retrieval Systems.
• Perform routine and preventive maintenance on automation equipment to ensure optimal performance.
• Diagnose and repair mechanical, electrical, and software-related issues.
• Provide technical support and training to end-users on proper operation and maintenance of automation systems.
• Maintain accurate service records, reports, and documentation.
• Communicate all options to customers before proceeding with work.
• Ensure compliance with safety standards and company procedures during all service activities.
• Travel to customer sites as required, sometimes on short notice.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly vehicle (inside and outside).
• Represent the company favorably in all situations.
• Pass all available certifications appropriate to the position.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Report all accidents promptly, regardless of fault.
• Account for 100% of available time during working hours.
• Work overtime when necessary and coordinate with assigned supervisor.
• Follow all procedures in the company’s Employee Handbook and safety protocols.
• Establish a positive rapport with customers.
• Possess and maintain the necessary tools to perform repair and scheduled service work.

Requirements

• High school diploma or equivalent; technical certification or associate degree in electronics, mechanics, or a related field preferred.
• Minimum 3 years of experience in field service or equipment maintenance, preferably with automated storage systems.
• Strong mechanical and electrical troubleshooting skills.
• Knowledge of and experience with PLC hardware and controls in an industrial setting.
• Valid driver’s license and willingness to travel extensively; must be insurable by Raymond West.
• Ability to perform mechanical and electrical repairs on a variety of equipment.
• Working knowledge of AC and DC motors and general operation and maintenance of machine equipment.
• Basic knowledge of warehouse management systems (WMS) and ERP integration.
• Basic networking and software troubleshooting skills.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite and similar software.
• Willingness to work off-hours as needed and assume additional responsibility when required.
• Mature, professional appearance.
• Must comply with the Company Handbook.

Preferred Qualifications

• Experience with Kardex Remstar, Modula, or similar VLM systems.
• OSHA or other safety certifications.
• Sound working knowledge of basic DC/AC electricity and logic.

Physical Requirements

• Non-sedentary position; requires driving a company vehicle for 8-10 hours daily.
• Ability to work in tight or elevated spaces.
• Specific vision abilities: close, distance, color, peripheral, depth perception, and ability to adjust focus.
• Adequate hearing ability to detect warning signals, equipment alarms, and verbal instructions in noisy environments.
• Regular exposure to moving mechanical parts and job sites under construction.
• Frequently lift and/or move up to 50 pounds.
• Use hands to finger, handle, or feel, and reach with hands and arms.
• Climb, balance, stoop, kneel, crouch, and crawl.
• Exposure to outside weather conditions, risk of electrical shock, wet/humid conditions, high/precarious places, fumes, airborne particles, toxic/caustic chemicals, extreme cold/heat, and vibration.
• Noise level in the work environment is sometimes loud.

Travel Requirement

This position is field-based and requires daily travel within assigned territories. Technicians will be provided with a company vehicle and fuel card.

Pay

The hourly range for this position is $27.00 - $42.00. The specific pay offered may be influenced by factors such as relevant experience, education, and work location.

Benefits

• Medical, dental, and vision insurance.
• 401k with company match.
• Flexible spending accounts.
• Disability and life insurance.
• Personal time off and holiday pay.