ASR II

Support the clinical practice by focusing on billing and managed care functions, including charge entries, billing edits, charge reconciliations, responding to billing inquiries, corresponding with insurance carriers, and investigating billing discrepancies. May also assist with front-end customer service, patient registration, insurance/coverage verification, and various administrative duties as needed.

Responsibilities

• Coordinate all functions and activities related to patient access, including front-end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing, and managed care.
• Focus on one or more of the following areas and provide support to optimize daily workflow:
  • Charge entry
  • Batch controls
  • Billing (TES) edits
  • Hold bill edits
  • Charge reconciliations
  • Billing and managed care functions (responding to inquiries, corresponding with insurance carriers, investigating discrepancies)
• Provide general administrative support, including word processing, spreadsheets, and presentation software to create and edit department documents.
• Support physicians and departments by managing calendars, scheduling appointments, answering calls, and handling credentialing documents.
• Perform a wide variety of administrative duties, such as:
  • Reception and customer service
  • Creating or verifying Master Patient Index (MPI) registration demographics
  • Visit management and appointment scheduling (consults, tests, in-office procedures, follow-ups, and cross-booking interpreters, social services, radiology, etc.)
  • Insurance/coverage verification
  • Co-payment collection
  • Front-end review and correction of registration and insurance edits
  • Pre-authorization, referral coordination, and referral reconciliation
  • Handling phones and mail, filling out forms, filing, photocopying, faxing, and preparing letters and reports
• Adhere to all behavioral standards, including maintaining strict confidentiality of personal and health-sensitive information.

Requirements

• High School diploma or GED plus 3+ years of relevant experience, or a Bachelor’s degree, or an Associate’s degree plus 1 year of relevant experience.
• Experience with medical billing or a similar setting preferred.

Qualifications

• Excellent English communication (oral and written) and interpersonal skills to interact courteously and professionally with internal and external contacts.
• Demonstrated customer service skills, including independent thinking, judgment, and creativity in resolving customer issues.
• Ability to maintain strict confidentiality of personal and health-sensitive information.
• Strong ability to handle challenging situations and balance multiple priorities.
• Proficiency in Microsoft Office applications (Word, Excel, Access, PowerPoint) and web/internet.
• Experience with standard hospital registration and billing systems or the ability to learn such systems.

Pay

Compensation range: $22.36–$27.26 per hour. This range is based on minimum job qualifications. Actual base pay considers education, experience, and licensure/certifications directly related to the role.

Benefits

• Medical, dental, vision, and pharmacy benefits
• Contract increases
• Flexible Spending Accounts (FSA)
• 403(b) savings match
• Earned time cash out
• Paid time off
• Career advancement opportunities
• Resources to support employee and family well-being

Schedule

Full Time (40 hours per week, Days).