AskAdmin Representative

Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Position Details Job Code #: JC-534309 Position #(s): 402-802-5157-XXX Working Title: AskAdmin Representative Classification: ANALYST I $3,861.00 - $4,839.00 A $4,181.00 - $5,233.00 B $5,014.00 - $6,276.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: Multiple Work Location: Sacramento County Telework: Telework Job Type: 12 Month Limited Term - Full Time Department Information State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits. Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance, yet value a healthy work/life balance. Job Description And Duties This is a 24-month limited term position which may be extended, cancelled, or made permanent at any time. Do you enjoy working in a fast-paced team environment? Is providing quality customer service important to you? If so, State Fund has the job for you! State Fund is a company you can be proud to call your employer. As California’s largest provider of workers’ compensation insurance and a vital asset to California business, our culture centers on our purpose and values. Under the general direction of OneAdmin Planning & Operations Manager (Supervisor I), this position offers a unique opportunity to be a member of our AskAdmin team. In this role, you will support the organization by providing responses to general questions related to a variety of Administration/Human Resources (HR) related topics. The goal of AskAdmin is to ensure that our clients receive timely and accurate information to make sound decisions. Principal Duties/Responsibilities (includes but are not limited to the following): Respond timely and accurately to client inquiries and process requests, meeting established Service Level Agreements (SLAs) Research client issues and resolve problems by clarifying issues; researching answers; implementing solutions; escalating unresolved problems Write and maintain articles, internal reference documents, and email correspondence on various Administration /Human Resources related topics Participate in various projects to meet program goals Lead presentations to new State Fund employees Provide input on ways to increase efficiencies and effectively meet our client needs In all aspects of the performance of these duties, the incumbent will: Provide quality and conscientious client service Communicate professionally and effectively Manage competing demands and succeed in a time-sensitive environment Work independently and as part of a team Demonstrate a desire to succeed in a flexible, ever-changing environment Ensure strict confidentiality of all work and information, based on company policies and procedures Regular and predictable attendance If you are interested in becoming part of a workforce where talent, experience, and expertise are valued, State Fund encourages you to apply for this employment opportunity! You will find additional information about the job in the Duty Statement . Special Requirements Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay. To be considered, you must provide a fully completed STD 678 application and resume. If a Statement of Qualifications (SOQ) is required for this posting, it must also be submitted as instructed in the “Required Application Package” section. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held. If this posting requires an SOQ, Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting a document that is not your own may be cause for disqualification from the hiring process. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/15/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including Your Examination/Employment Application (STD 678) And Applicable Or Required Documents) Must Be Submitted To Apply For This Job Posting. Application Packages May Be Submitted Electronically Through Your CalCareer Account At Www.CalCareers.ca.gov. When Submitting Your Application In Hard Copy, a Completed Copy Of The Application Package Listing Must Be Included. If You Choose To Not Apply Electronically, a Hard Copy Application Package May Be Submitted Through An Alternative Method Listed Below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: State Compensation Insurance Fund Mailing Address Attn: JC-534309 NG PO BOX 659015 Sacramento , CA 95865 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: State Compensation Insurance Fund Talent Acquisition/Staffing JC-534309 NG 2275 Gateway Oaks Drive Sacramento , CA 95833 08:00 AM - 05:00 PM Required Application Package Documents The Following Items Are Required To Be Submitted With Your Application. Applicants Who Do Not Submit The Required Items Timely May Not Be Considered For This Job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is required and must be included.Statement of Qualifications - In No More Than Two Pages, Please Respond To The Following Question Along With The Job Control (JC) Number In The Upper Left-hand Corner: Describe a time where you were responsible for triaging a customer’s request from initial intake through resolution. In your response, address the following: How you identified the core issue or request. How you determined the appropriate priority, routing, or next steps for the customer’s inquiry. How you located and applied the correct resources to ensure your response was accurate and compliant. How this example demonstrates your readiness for AskAdmin Tier 1 responsibilities. Please include a reference who can verify your response and their contact information. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.