Administrative Representative

Responsibilities

• Greeting and routing internal and external customers by phone and in person.
• Affords assistance with general inquiries from internal and external customers.
• Directs customers/patients as needed.
• Serves as first level for customer complaints.
• Matches records against source documents to verify completeness and accuracy, correcting typographical and other basic errors.
• Performs basic scheduling of staff, facilities, and/or patients.
• May collect insurance cards and make copies/inputs data in system.
• May collect any necessary copays.
• Performs routine office duties including filing, faxing, and sorting/distributing mail.
• Performs routine clerical and typing tasks involving form letters, requisitions, memoranda, reports, and other office documents.
• Utilizes all software necessary to perform basic tasks for departments.
• Prepares and maintains routine office records.
• Enters data, resolves minor discrepancies by contacting appropriate personnel.
• Refers more complex issues to supervisor.

Requirements

• High School diploma or GED.

Qualifications

• No licensure or certification required.
• Technical expertise understanding the technical aspects of one's job.
• Effectively uses Microsoft office products to produce reports and documents.
• Ability to learn and master the scheduling system as appropriate.
• Receptive to feedback, willing to learn, and embraces continuous improvement.

Benefits

Not specified.

Pay

$17.60 - $24.29 per hour (Hiring Range).

Schedule

Day.

Location

US:NC:Raleigh.

Exempt From Overtime

No.