Asian Relationship Marketing Executive

About the role

This position is responsible for increasing and maintaining player frequency and the development of new Asian casino customers.

Responsibilities

• Attracts business from existing customers to increase trip frequency and invites patrons to events
• Identifies and greets guests in pit and slot areas providing complimentaries and other services, as required
• Promotes Asian and casino events
• Handles internal and external calls, customer reservations, customer complaints, etc.
• Obtains information on new guests, issues Momentum cards and explains the benefits of membership
• Remains visible on the casino floor
• Offers and issues comps and event tickets to qualified customers
• Maintains and respects the confidentiality of marketing programs, guest information and databases
• Performs telemarketing duties using the Telemarketing software
• Assists with internal department translations, as needed

Requirements

• High School Diploma or equivalent
• Two years of experience in the service industry involving extensive contact with customers or the general public
• Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of the Asian culture

Skills

• Excellent written and verbal communications skills
• Ability to multi-task and adhere to deadlines
• Ability to make sound judgment calls relating to comps
• Ability to remain in control in stressful or high pressure situations
• Excellent negotiation and reasoning skills
• Ability to interact with large and small groups in a highly professional manner
• Adaptable and open to new ideas and changes
• Demonstrates consistent politeness and a positive attitude toward guests

Training

• Knowledge of the VIP Lounge software, ACSC, SharePoint, FPR, LMS, Rainmaker, Salesforce and group messaging systems
• Knowledge of department policies and procedures

Physical Demands and Work Environment

• Must be able to work in a casino environment with smoke, loud noises and low lighting
• Carries a communication device and responds to off-hours communications in order to provide 24/7 service
• Must be able to work various shifts and flexible hours and holidays