CUSTOMER RELATIONSHIP EXECUTIVE

About the role

Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status. Provide accurate information about products, services, offers, and branch locations. Log all customer interactions and follow up on open cases until resolution. Ensure every customer query or concern is addressed within defined turnaround times (TAT).

Responsibilities

• Coordinate with internal teams such as service, logistics, and branch operations to ensure timely updates and support.
• Maintain customer satisfaction by delivering prompt, courteous, and professional assistance.
• Identify recurring issues and escalate them to the respective departments for permanent resolution.
• Support campaigns for feedback collection, warranty plans (O2 Protection), and service reminders.

Location

HEAD OFFICE, Kerala, India

Educational Qualification

• Minimum qualification: Plus Two / Diploma / Bachelor’s Degree in any discipline.
• Additional certification in Customer Relationship Management / Call Handling / Communication Skills will be an advantage.

Age

20 - 40

Experience

0

Salary

Starting from 15,000