ASC Patient Services Rep

About the role

Serve as a key front office team member in a fast-paced medical environment
Act as the first point of contact for patients, delivering a professional and welcoming experience
Support daily clinic operations through scheduling, communication, and administrative coordination
Assist with insurance processing, billing support, and maintaining accurate patient records

Responsibilities

• Manage incoming calls, schedule appointments, and coordinate patient flow efficiently
• Conduct patient check-in/check-out while ensuring accuracy of information
• Proactively follow up on recalls, missed appointments, and scheduling needs
• Maintain precise electronic medical records and facilitate communication between departments
• Verify insurance coverage and ensure all patient demographic information is current
• Collect co-pays and balances while supporting billing and claims processes
• Address patient questions regarding insurance and billing with clarity and professionalism
• Hold HIPAA standards and ensure confidentiality of patient information
• Collaborate with team members to maintain smooth clinic operations and meet performance standards

Requirements

• High school diploma required; healthcare or medical office experience preferred
• Familiarity with insurance verification, billing, or medical administrative processes
• Strong organizational and multitasking abilities in a fast-paced environment
• Excellent communication and customer service skills
• Proficiency with computer systems and electronic medical records
• Ability to manage time effectively and meet deadlines
• Team-oriented mindset with a willingness to assist others as needed
• Experience with collections or patient accounts is a plus