Patient Services Rep

Location: Barnabas Health Medical Group, 475 Route 70, Lakewood, NJ 08701

Status: Full-Time, Hourly | Shift: Day (Monday–Thursday, 8:30am–5:00pm; Friday 7:30am–4:00pm; hours subject to change based on practice needs)

Pay Range: $21.07 – $26.22 per hour (compensation depends on candidate’s educational background, skills, and professional experience)

About the role

Our Patient Services Reps are the heartbeat of the patient experience. Step into a fast-paced, patient-focused role where every interaction makes a difference. As a Patient Service Representative (PSR), you will be a key member of the practice team, partnering with physicians, managers, and support staff to deliver an exceptional patient experience and ensure efficient day-to-day operations.

The Patient Service Representative (PSR) may be the perfect role for you if you enjoy helping others, thrive in a busy environment, and are passionate about creating positive experiences for patients and their families. If you are organized, customer-service driven, and motivated to make a meaningful impact with every interaction, this position provides the opportunity, challenge, and purpose you are seeking.

Responsibilities

• Welcome patients and perform patient check-in and check-out functions with professionalism and compassion.
• Prepare for patient visits by reviewing schedules and ensuring all necessary information is available.
• Schedule patient appointments and coordinate follow-up visits as needed.
• Answer routine questions in person and over the telephone while providing exceptional customer service.
• Perform clerical responsibilities including copying, scanning, faxing, sorting, and distributing mail.
• Create, maintain, file, and organize patient health record information.
• Coordinate with insurance providers and handle pre-authorizations and certifications as necessary.
• Protect patient privacy and contribute to a safe, efficient, and welcoming practice environment.

Qualifications

To be considered for this opportunity, you must have a High School Diploma or General Education Degree (GED) and relevant experience and/or training. Candidates must demonstrate a clear understanding of the importance of patient satisfaction and safety and possess strong oral and written communication skills.

• Passionate about delivering excellent customer service and creating a positive patient experience.
• Communicate clearly and compassionately with patients, families, and team members.
• Stay organized and effectively manage multiple priorities in a fast-paced environment.
• Pay close attention to detail and value accuracy in your work.
• Work well independently and collaboratively as part of a team.
• Lead with integrity and represent the RWJBarnabas Health mission, vision, and values.

Preferred Qualifications

• Associate’s or Bachelor’s degree.
• Previous medical receptionist or general office experience.
• Knowledge of medical terminology and electronic medical record (EMR) systems.

Benefits

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support employees’ physical, emotional, social, and financial health:

• Paid Time Off (PTO).
• Medical and Prescription Drug Insurance.
• Dental and Vision Insurance.
• Retirement Plans.
• Short & Long Term Disability.
• Life & Accidental Death Insurance.
• Tuition Reimbursement.
• Health Care/Dependent Care Flexible Spending Accounts.
• Wellness Programs.
• Voluntary Benefits (e.g., Pet Insurance).
• Discounts through partners such as NJ Devils, NJ PAC, Verizon, and more.