ASC Front Desk Receptionist/Scheduler

About the role

This position serves as the Front Desk Receptionist for our Ambulatory Surgery Center (ASC). The Front Desk Receptionist/Scheduler is responsible for delivering exceptional customer service to patients and ensuring a smooth and welcoming experience within the center. In addition to patient-facing duties, this role also manages medical records to ensure compliance with regulatory standards and is responsible for closing patient charts accurately and efficiently.

Responsibilities

• Welcomes all individuals entering the ASC suite with a professional and positive demeanor.
• Checks in patients promptly and offers assistance to both patients and their family members.
• Communicates any concerns that may affect the schedule flow to the RN staff.
• Coordinates and schedules surgical procedures on a daily basis.
• Prepares surgical charts by accurately entering patient information, including consent forms, history and physicals (H&P), lab results, EKGs, and pathology slips. Generates charge sheets for each case.
• Collects labs, EKGs, and history and physicals (H&P), and organizes them in the Anesthesia folder for review as needed for scheduled cases.
• Creates file folders for each complete case. Inserts operative notes and pathology reports into the corresponding charts upon receipt, and files completed charts accordingly.
• Monitors medical records to ensure regulatory and documentation compliance.
• Closes and finalizes patient charts in a timely manner.
• Maintains confidentiality in all areas concerning business, patient privacy, and patient records. Safeguards computer passwords.
• Maintains the electronic as well as the necessary physical security for the operation of the ASC, which will include computer access and physical access to the ASC suite.
• Works in conjunction with support staff, OR Techs, RNs, MDs as an active member of the Team and adheres to ASC Policies and Procedures.
• Provides secretarial support for the ASC including managing the telephone systems.
• Accurately and efficiently utilizes phone, computers, fax, copy machines, and labelers.
• Anticipates supply needs and maintains an organized supply inventory.
• Accurately stores and retrieves departmental data through the use of computers utilizing word processing software, some preformatted databases, and spreadsheets.
• Maintains computer files of departmental billings, forms, letters, minutes, reports, and statistical data for tracking and reporting purposes, and prints out Infection Reports.
• Communicates with physician's offices in a professional manner.
• Communicates problems or issues with Manager, RN staff, ASC Administrator, and/or Materials Management regarding bookings.
• Reviews OR schedule with the ASC Administrator to assure accurate times are allowed for each booking.
• Reports any schedule changes to appropriate staff members, e.g., booking times, procedure changes, cancellations.
• Gathers and enters data for Patient Satisfaction Survey.
• Additional duties as assigned by the manager to meet department needs.

Requirements

• High school diploma or equivalent.
• At least 1 year of medical receptionist or administration experience preferred.
• Excellent communication and interpersonal skills.
• Excellent customer service skills.
• Knowledge of MS Office and EMR systems/practice management systems.
• Knowledge of insurance eligibility and verification.
• Motivated individual with a team approach.
• Must be able to travel to all sites if/when necessary.