ASAP Implementation Specialist

About Us

Mission Critical Partners (MCP) is a leading provider of data, consulting, engineering, network and security solutions that transform segmented mission-critical networks and operations into interwoven ecosystems. MCP helps clients improve technology and operations across public safety, justice, utilities, healthcare, and other industries.

Responsibilities

• Implement and support the Automated System Alarm Protocol (ASAP) interface to Emergency Call Centers (ECCs).
• Project management, including coordinating project schedules, milestones, and testing activities while actively managing deadlines to ensure timely delivery of ASAP implementation projects.
• Collaborate with third-party implementation partners such as Nlets, internal resources, CAD vendors, ECCs (Public Safety Answering Points), and alarm monitoring centers to plan and execute ASAP implementations.
• Review address/GIS data for varying data set comparisons and document inconsistencies.
• Ensure all implementations comply with relevant standards, regulations, and best practices.
• Assure quality of project deliverables and client satisfaction.
• Promote positive, long-term client relations through quality deliverables and customer satisfaction.
• Meet key performance goals and expectations as defined by management.
• Participate in a 24x7x365 on-call support rotation, providing timely response to operational incidents, system issues, and customer escalations.
• Perform other related duties as assigned by management.

Requirements

• Bachelor’s degree in a related discipline (preferred) or equivalent experience.
• Experience implementing complex public safety projects and/or training (preferred).
• Strong understanding of public safety communications, GIS administration, ASAP protocol, and alarm monitoring solutions.
• Project management experience or ability to ensure the quality of project deliverables while staying within budget guidelines.
• Must pass CJIS and full employment background check.
• Strong problem-solving skills and ability to work on multiple projects.
• Ability to work independently in a remote environment.
• Willingness to travel (up to 10% of the time).

Benefits

• Robust employer contribution to employee medical benefits.
• Competitive dental and vision insurance.
• 401(k) plan with company match.
• Wellness allowance to support employee well-being.
• Life and AD&D insurance.
• Disability insurance (short-term and long-term).
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA).
• Flexible Paid Time Off to support work-life balance.
• Employee Assistance Program (EAP).
• Perks at Work program offering discounts on products and services.

Location: Remote