AS - Front Desk Clerk

Purpose

The Front Desk Clerk is responsible for greeting visitors, answering phones, keeping the building secure, and providing administrative support for site staff. This Position Will Be at our Upper Post location. Schedule to Include 2pm to Midnight on Saturday, and Sunday Nights.

About the Role

This position requires a high school diploma or equivalent, prior experience in residential, hospitality, or social service settings, strong interpersonal and communication skills, the ability to respond to emergency situations calmly and professionally, familiarity with trauma-informed care and harm reduction principles, and demonstrated experience working within diverse communities. A certification in CPR and First Aid is required within 90 days of starting the position.

Essential Functions

• Greet residents, guests, and service providers warmly and professionally.
• Monitor and log visitor access in accordance with building policies.
• Provide basic resource information and assistance to residents as needed.
• Maintain accurate logs and incident reports.
• Write shift reports and communicate with incoming staff.
• Answer phones, take messages, and direct calls.
• Respond to emergencies by contacting appropriate services and following protocols.
• Enforce house rules, visitor policies, and quiet hours.
• Report violations or concerning behavior to property management and supportive housing coordinators.
• Avoid escalations and negotiate with residents as needed.
• Collaborate with property management and service teams to support housing retention.
• Communicate maintenance requests or cleaning needs related to common areas within the building to property management.
• Report any hazards or facility issues promptly to property management.

Minimum Requirements

• High school diploma or equivalent required.
• Prior experience in residential, hospitality, or social service settings preferred.
• Strong interpersonal and communication skills.
• Ability to respond to emergency situations in a calm, professional manner.
• Familiarity with trauma-informed care and harm reduction principles is a plus.
• Demonstrated experience working within diverse communities, which include people of various ages, gender, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
• A certification in CPR and First Aid is required within 90 days of starting the position.

Physical Requirements

• Ability to sit for extended periods of time.
• Ability to lift, carry, push and/or pull up to 50 lbs.
• Ability to file documents.
• Ability to enter data into a computer.
• Ability to interact verbally with internal and external audiences.