Front Desk Clerk
Treasure Island Resort & Casino · Welch, MN · 7 mo ago
On-siteAdministrative$16/hrPart-time
Essential Duties And Responsibilities
- Anticipate and respond to guests in a friendly and positive manner processing check-ins/check-outs and special requests, verifying billing and creating reservations
- Maintain information about the property and its amenities
- Monitor room availability and follow restrictions and booking policies and procedures
- Adhere to cash handling and financial transactions policies and procedures
- Use equipment properly and adhere to cost controls to reduce expense and waste
- Generate Property Management System reports and complete shift reconciliation
- Provide clerical support
Knowledge And Certification, Skills And Abilities Required
- Knowledge and Certification: 1+ years prior guest service experience
- Preferred Knowledge And Certification: 1-year switchboard and/or reservations experience, 1-year cash handling experience
- Required Skills: Accurate and detail-oriented, Highly organized and ability to adapt quickly to changing priorities, Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows, Excellent verbal and interpersonal communication skills, Excellent problem solving skills, Proven to accurately type
Physical Demands
- Must be able to sit for long periods of time with occasional amounts of walking and standing
- Must have a good sense of balance, and be able to bend and kneel frequently
- Must be able to reach and twist routinely
- Must be able to push, pull and grasp objects routinely
- Must have the ability to independently lift up to 5 pounds occasionally
- Must be able to perform repetitive hand and wrist motions
- Must have good eye hand coordination
Working Environment
- Work is performed in the Hotel but may require going onto the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
- Must be willing to work a flexible schedule including all shifts, weekends and holidays
- Extensive computer use
- Occasionally must deal with angry or hostile individuals
- High volume of direct public contact