Front Desk Clerk

Responsibilities

• Aid guests efficiently, courteously, and professionally.
• Maintain high service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction.
• Post guest charges, collect payments, and handle cash transactions.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay informed about hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to relevant departments and management.
• Respond quickly to calls, lobby visitors, and assist team members.
• Maintain knowledge of hotel safety and emergency procedures.

Qualifications

• A high school diploma or equivalent.
• Prior hospitality or customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to multitask and maintain professionalism in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

About the Role

A Front Desk Clerk or Guest Services Clerk at Concord Hospitality ensures guests feel welcomed and supported throughout their stay, fostering memorable experiences.

Why Join Concord?

At Concord Hospitality, we support growth, balance, and diversity through our "Associate First" culture, investing in training and development at all levels.