Artificial Intelligence Fluency Manager

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt, and grow to continuously serve our customers, communities, and each other. Ferguson, a Fortune 500 company, provides best-in-class products, service, and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce. With approximately 36,000 associates across 1,700 locations, Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.

About the role

The AI Fluency Manager leads Ferguson's AI adoption and capability-building efforts by overseeing the strategy, development, and execution of enterprise AI learning programs, including the AI Ambassador Program. This role is responsible for building the training, engagement, and community frameworks that help associates confidently use AI to drive business impact across the organization. As a key member of Ferguson's AI transformation team, the AI Fluency Manager will help establish and scale AI enablement. Initially, this role will directly lead both AI fluency and ambassador program activities, transitioning to people leadership as dedicated team members are added. This position is expected to manage at least two direct reports in the near term, including the AI Ambassador Program Owner and AI Fluency Program Manager, while continuing to shape the long-term vision for AI learning, adoption, and engagement across Ferguson.

This is a hybrid role based in Newport News, VA, following a 3 days office / 2 days remote schedule.

Responsibilities

• Own the strategy and roadmap for Ferguson's AI fluency programs, spanning awareness, literacy, capability, and mastery levels across associate segments
• Recruit, develop, and support the AI Ambassador Program and Network across functions and geographies, including near-term ownership of Ambassador Program Owner responsibilities
• Design and maintain the AI Fluency Training strategy in partnership with Ferguson Academy, leveraging Microsoft (Copilot) and Google (Gemini) for tool-specific content while keeping Ferguson-specific fluency in-house
• Own internal storytelling for AI adoption — build and manage the AI Success & Wins repository and amplify wins in language that resonates with Ferguson's culture
• Partner with leaders and AI Ambassadors to surface use cases and drive grassroots adoption at the point of work
• Perform AI Fluency Program Manager functions in the near term — cohort scheduling, licensing coordination for training participants, AI tooling expansion training, etc.
• Support role-based AI playbooks (prompt libraries by role, etc.) in partnership with business experts and functional leads
• Track and report on fluency program participation, engagement, and Ambassador Network health for AI Council and leadership updates
• Represent Adoption & Enablement in cross-functional planning on fluency, training, and adoption strategy

Requirements

• 5-7 years in learning & development, community/program management, or guiding organizational transitions
• Prior people-management experience, including hiring, performance management, coaching, and developing direct reports
• Demonstrated success building and running a grassroots network, community, or champion/ambassador program at scale
• Experience designing enterprise-wide learning programs that measurably changed how people work
• Strong facilitation, storytelling, and internal communications skills
• Comfortable working across long-term planning, hands-on day-to-day execution, and people leadership simultaneously
• Track record working with frontline and distributed populations, not solely corporate headquarters
• Experience using enterprise AI tools such as Microsoft Copilot, Gemini, or Claude preferred
• Comfortable representing AI Enablement leadership in cross-functional and executive settings
• Strong business judgment, discretion, and professional maturity
• Naturally proactive and solution-oriented in evolving, less-defined environments

Desired Qualifications

• Direct experience with AI/ML tool adoption or enterprise AI platform rollouts
• Familiarity with Organizational Change Management frameworks (Kotter, ADKAR, Bridges)
• Experience partnering with L&D/training organizations, including train-the-trainer models
• Experience forming a team from the ground up, including writing job descriptions and interviewing

Benefits

Ferguson is committed to a holistic approach towards benefits plans and programs that support the mental, physical, and financial well-being of our associates. Our competitive offering includes:

• Health, dental, and vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

Pay

Pay Range: $8,233.34 - $13,175.00 monthly. This role is bonus or incentive plan eligible. The starting wage may be higher in certain locations based on local or state wage requirements.