Arrangement Counselor Trainee

About the role

Make continuous progress in, and successfully complete Rose Hills’ At-Need Arranger Training program to become an At-Need Arrangements Counselor.

Responsibilities

• Successfully complete Rose Hills’ At-Need training program including trainer lead instruction, departmental cross training, observation of actual arrangement meetings, and hands on training.
• Demonstrate depth of knowledge in company products and services, company policies and procedures, and state and federal regulations.
• Complete funeral and cemetery arrangements with a high level of accuracy and compassion and perform the necessary case management activities including, but not limited to, ensuring all case paperwork is complete and provided to appropriate departments, ensuring case instructions are clear and concise, and ensuring necessary follow through activities are performed timely.
• Present and sell Rose Hills’ products and services in accordance with company objectives and maintain consistent product sales performance levels.
• Maintain positive, professional working relationships with coworkers and cross-functional departments.
• Support Rose Hills’ Family Service Program.
• Demonstrate a high level of compassion, empathy, integrity, and willingness to help others.
• Provide notary services for official company documents and documents that require notary to complete the arrangements process.
• Abide by the Company dress code and any department requests regarding work attire.
• Keep immediate supervisor promptly and fully informed of all problems and matters of significance and take prompt corrective action where necessary.
• Adhere to Company policies, procedures, rules, and controls.
• Adhere to safety rules and regulations, and report unsafe practices to management.
• Act on customer complaints to provide satisfactory resolution.
• Adhere to the attendance policy and report to work on time.

Requirements

• Five years’ experience in the mortuary/cemetery industry, with knowledge of funeral ceremonies and practices, including three years arranging funerals- preferred.
• Licensed Funeral Director (or pass the California Funeral Directors Exam) and/or licensed Embalmer, preferred.
• Must pass CFDA Arrangers Test or equivalent, and if necessary, complete an CFDA Funeral Arrangers Course or equivalent, and successfully pass the accompanying examination by a score of 75% or higher.
• Must pass exam to become a licensed notary.
• Strong written and verbal communication skills.
• High level of professionalism, customer service, and willingness to help others.
• Professional sales and/or strong customer service background.
• Minimum of two years of college; or A.A. degree preferred.
• Bilingual a plus.

Qualifications

• Experience and education as outlined above.

Skills

• Excellent communication skills.
• Ability to handle sensitive and confidential information.
• Customer service orientation.
• Organizational and time management skills.
• Ability to work independently and as part of a team.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Pay

$24.00/hr - $25.00/hr Exact compensation may vary based on skills, experience, and location.

Schedule

Exact schedule may vary based on business needs.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program