ARP Reconciliation Associate II

About the role

This position reports to the Account Reconciliation Manager. The incumbent is responsible for the maintenance, processing, and balancing of transactions on ARP/Positive Pay accounts. Responsibilities include research and resolution of problems with ARP/Positive Pay accounts, daily exception reporting by prescribed deadlines, and extensive customer interaction. The role ensures actions and behaviors drive a positive customer experience while operating within the Bank’s risk appetite.

Responsibilities

• Routinely process incoming/outgoing transactions of a complex nature.
• Familiarity with inbound customer transmission files and job scheduling of outbound files.
• Interact regularly with commercial clients, respond promptly and accurately to client requests, and provide superior customer service.
• Ensure output meets quality standards prior to release.
• Prepare and input documentation; review for completeness and accuracy.
• Compile and/or balance data for transaction processing.
• Update and maintain appropriate files, reports, and other documentation/data.
• Research and resolve situations of complex nature, often requiring interaction with internal departments such as Information Technology, Commercial Officers, and other operations areas.
• Exercise decision-making capability within department guidelines to expedite workflow, transaction processing, and minimize risk.
• Package and deliver all reconciliation-related materials within established timeliness goals.
• Maintain working knowledge of regulations and compliance issues related to job function and department.
• Provide backup coverage for other staff.
• Process new account setups, account deletions, and/or account changes as necessary.
• Escalate issues according to established chain of command.
• Meet and maintain assigned production standards and deadlines.
• Perform work in accordance with established policies and procedures.
• Assist in new employee orientation and training.
• Perform other duties as assigned.

Requirements

• High school diploma or its equivalent.
• Two years of reconciliation and/or accounting-related experience.
• Strong written and verbal communication skills with an emphasis on customer service.
• Proven analytical ability and problem-solving aptitude.
• 10-key skills preferred.
• Demonstrated ability to make appropriate decisions that expedite workflow and minimize risk.
• Ability to communicate effectively with customers and team members.
• Working knowledge of basic office applications and ability to operate software related to the job.
• Ability to operate under deadlines with close attention to detail.
• Ability to work in a fast-paced environment.
• Meet/exceed established department and individual performance goals.

Working Conditions

• Normal office environment with little exposure to dust, noise, temperature, and the like.
• Extended viewing of CRT screen.
• Routinely lift and move objects up to 25 lbs.

Benefits

Fifth Third’s Total Rewards include comprehensive benefits and differentiated compensation offerings to support employees’ physical, financial, emotional, and social well-being. Benefits programs are designed to meet the individual needs of employees and their families. For more details, visit the 53.com Careers page.

Pay

The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location.

Location: Cincinnati, Ohio 45227