Armed Security Guard - Operations Center Dispatcher

Responsibilities

• Alarm monitoring
• CCTV monitoring
• Camera Survey
• Answering phones; operate IP based telephone system
• Radio Dispatch; use multi-channel communications
• Radio and call logging
• Incident Report issuance and collection
• Operations support; routing of call information to the appropriate units for handling
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Cookordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)

Requirements

• Must have an active Texas Armed Security License (Level 3)
• Must be 21 years of age
• Must be available to work varying shifts – Holidays, Nights, & Weekends

Qualifications

• Must possess a high school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience must include of the following:
• Demonstrated analytic and critical thinking skills and ability to prepare reports
• Ability to prioritize workload based on urgency
• Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
• Ability to communicate effectively with IT and Security Systems professionals
• Demonstrated ability to operate radio, telephone equipment and/or console monitors
• Ability to adapt in a dynamic work environment while possibly working under pressure

Skills

• Analytic and critical thinking skills
• High level of competency with advanced computer systems
• Effective communication skills
• Ability to operate radio, telephone equipment and/or console monitors

Benefits

• Commensurate with experience

Pay

$20.00 / Hour

Schedule

Varying shifts – Holidays, Nights, & Weekends