Area Supervisor

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. As an Area Supervisor, you will be a member of the Store Leadership team responsible for a specific assigned area of the store, as well as general operations and supervision when functioning as the Manager on Duty. This role focuses on maintaining a safe, friendly, and easy-to-shop environment while ensuring proper merchandise presentation and operational processes.

Responsibilities

• Maintaining Safe & Secure Environments:
  • Prioritize safety and practice safe behaviors in all tasks.
  • Maintain awareness on the sales floor to ensure a safe shopping environment.
  • Correct or report unsafe conditions to Store Leadership.
  • Oversee building security, including entrance/exit control, EAS device checks, Cash Office security, and register area monitoring.
  • Ensure clear egress to emergency exits and remove clutter.
  • Respond to customer safety concerns, including accident prevention and emergency procedures.
  • Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Customer Service:
  • Treat all customers, associates, and leaders with respect, courtesy, and professionalism.
  • Recognize associates using Company recognition programs.
• Personal and Store Brand:
  • Maintain a professional appearance in accordance with the Company Dress Code and ensure associates adhere to it.
  • Keep all store areas clean, well-maintained, and merchandised to standard.
  • Responsible for daily trash removal.
• General Merchandising:
  • Ensure recovery, sizing, and markdowns are completed to Company standards.
  • Process merchandise with urgency and oversee receipt of non-merchandise deliveries (e.g., signs, supplies).
  • Maintain cleanliness and organization of all stockrooms.
  • Deliver and place merchandise on the sales floor.
  • Secure and process back-stock according to Company policy.
  • Merchandise assigned department, including back stock.
  • Reduce loss due to damage and ensure compliance with monthly presentation guidelines.
  • Oversee floor moves, signing, promotional signing, and re-wraps as needed.
• Loss Prevention:
  • Comply with the Loss Prevention Awareness Program and maintain a strong customer service presence on the sales floor.
  • Demonstrate integrity and honesty in all interactions.
  • Safeguard confidential information, cash, credit card details, and merchandise.
  • Maintain the Public View Monitor (PVM) system properly.
  • Conduct "Code 50" package inspections.
  • Execute Company Best Practices to maximize productivity.
• Front End Supervision and Operations:
  • Ensure associates adhere to Company standards at the Front End.
  • Maintain pace, energy, and presence to manage customer wait times.
  • Train and coach associates on cash registers, shortage control policies, and other Front End procedures.
  • Control break schedules for retail associates.
  • Ensure all equipment is functioning properly and maintain supplies for the Front End area.
  • Expedite go-backs, ensuring they are scanned, security tagged, and ticketed.
  • Teach associates the "Scan and Bag" best practice.
  • Ensure salability of merchandise on the Front End, aisle tables, and specialty racks.
• Fitting Rooms:
  • Maintain cleanliness and organization of fitting rooms.
  • Audit and account for all fitting room garment tags according to Company policy.
  • Ensure go-back compliance throughout the day, with all merchandise returned to the sales floor properly ticketed and security tagged.
• Administrative Duties:
  • Conduct cash pulls and bank deposits according to Company policy.
  • Oversee Front End control, including refund approvals, associate purchase approvals, securing tills, and void approvals.
  • Administer payroll tasks, including punch edits, scheduling compliance, and payroll reporting.
  • Perform other duties as assigned by the Store Manager.

Qualifications & Skills

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Developing Talent
• Collaboration
• Leading by Example
• Communication
• Ensures Accountability & Execution

Physical Requirements

• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Supervisory Responsibilities

This role may include supervising Retail Associates and Stockroom Leads (where applicable).

Pay

The base pay range for this role is $19.50 to $23.10 per hour, dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location. Other rewards may vary by position and location.