Area Supervisor

About the role

As an Area Supervisor at Ross, you are a member of the Store Leadership team responsible for a specific, assigned area of the store as well as general operations and supervision when functioning as the Manager on Duty. You will ensure a safe, friendly, and easy-to-shop environment while maintaining proper merchandise presentation and a clean work area. This role involves opening and closing the store, supervising associates, and executing company operational processes.

Responsibilities

• Maintaining Safe & Secure Environments:
  • Prioritize safety and practice safe behaviors on the sales floor.
  • Correct or report unsafe conditions to Store Leadership.
  • Ensure security of the building, including entrance/exit control, EAS device checks, Cash Office security, and register area monitoring.
  • Maintain clear egress to emergency exits and remove clutter.
  • Respond to customer safety needs, including accident prevention, reporting, and emergency procedures.
  • Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Customer Service:
  • Treat all customers, associates, and leaders with respect, courtesy, and professionalism.
  • Recognize associates using Company recognition programs.
• Personal and Store Brand:
  • Represent and support the Company brand at all times.
  • Maintain a professional appearance according to the Company Dress Code and ensure associates adhere to it.
  • Keep all store areas clean, well-maintained, and merchandised to standard.
  • Responsible for daily trash removal.
• General Merchandising:
  • Ensure recovery, sizing, and markdowns are completed to Company standards.
  • Process merchandise with urgency and handle non-merchandise inbound deliveries (e.g., signs, supplies).
  • Maintain cleanliness and organization of all stockrooms.
  • Deliver and place merchandise on the sales floor.
  • Secure and process back-stock according to Company policy.
  • Merchandise assigned department, including back stock.
  • Reduce loss due to damage and ensure compliance with monthly presentation guidelines.
  • Handle floor moves, signing, promotional signing, and re-wraps as needed.
• Loss Prevention:
  • Comply with the Loss Prevention Awareness Program and maintain a strong customer service presence on the sales floor.
  • Demonstrate integrity and honesty in all interactions.
  • Safeguard confidential information, cash, credit card details, and merchandise.
  • Maintain the Public View Monitor (PVM) system properly.
  • Conduct "Code 50" package inspections and execute Company Best Practices to maximize productivity.
• Front End Supervision and Operations:
  • Execute Company Best Practices to maximize productivity at the Front End.
  • Ensure associates adhere to Company standards at the Front End.
  • Maintain pace, energy, and presence at the Front End to expedite customer wait times.
  • Train and coach associates on cash registers, shortage control policies, and other Front End procedures.
  • Control Retail Associates' break schedules for backups, lunches, and breaks.
  • Ensure all equipment is working properly and maintain proper supplies and recovery for the Front End area.
  • Expedite go-backs, ensuring they are properly scanned, security tagged, and ticketed.
  • Teach associates the "Scan and Bag" best practice.
  • Ensure salability of merchandise on the Front End, aisle tables, and specialty racks.
• Fitting Rooms:
  • Maintain cleanliness of the Fitting Rooms.
  • Audit and account for all Fitting Room garment tags according to Company policy.
  • Ensure go-back compliance throughout the day, with all merchandise returned to the sales floor properly ticketed, scanned, nubbed, and security tagged.
• Administrative Duties:
  • Conduct cash pulls and bank deposits according to Company policy.
  • Oversee Front End control when needed, adhering to policies on refund approval, associate purchases, securing tills, and register operations.
  • Administer payroll, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and reporting.
  • Perform other duties as assigned by the Store Manager.

Qualifications

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Skills

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Developing Talent
• Collaboration
• Leading by Example
• Communication
• Ensures Accountability & Execution

Physical Requirements

• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Supervisory Responsibilities

This role may include supervising Retail Associates and Stockroom Leads (where applicable).