Area Supervisor

About the role

The Area Supervisor plays a crucial role within the Store Leadership team at Ross, a leading off-price retail chain with over 2,200 stores. Reporting to the Store Manager, the Area Supervisor is responsible for overseeing a specific area of the store, managing associates, and ensuring a safe and secure shopping environment.

Responsibilities

• Maintain a safe and secure shopping environment
• Treat all customers, associates, and leaders with respect
• Ensure proper merchandise presentation and maintain a clean work area
• Execute and supervise Company operational processes as needed
• Manage the front-end operations, including cash registers and fitting rooms
• Train and coach associates on various procedures
• Manage associate schedules and ensure proper supplies and recovery
• Perform loss prevention duties and maintain public view monitor system
• Manage fit rooms and ensure merchandise tags are accounted for
• Handle administrative duties as assigned by the Store Manager

Qualifications and Special Skills

• Excellent verbal communication skills
• Fluency in English
• Prior customer service and supervisory experience preferred
• Familiarity with point-of-sale equipment and applications
• Ability to perform basic mathematical calculations
• Ability to work evenings and weekends

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers, and PC
• Ability to stand, walk, and move around the Store for up to 100% of working time
• Ability to bend, squat, kneel, climb, carry, reach, and stoop
• Ability to push, pull, and lift more than 25 lbs occasionally
• Ability to use janitorial equipment, rolling racks, ladders, and other supplies

Competencies

• Manages work processes
• Business acumen
• Plans, aligns, and prioritizes
• Buys talent
• Collaborates
• Leading by example
• Communicates effectively
• Ensures accountability and execution