Area Supervisor

Our values start with our people — join a team that values you! Bring your talents to Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus is bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, all while providing a fun and exciting treasure-hunt experience. Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities.

About the role

The Area Supervisor is a member of Store Leadership responsible for a specific assigned area of the store as well as general operations and supervision when functioning as Manager on Duty. Area Supervisors open and close the store, supervise associates, maintain a friendly and easy-to-shop environment, ensure proper merchandise presentation, keep a clean work area, and execute company operational processes.

Responsibilities

• Maintaining Safe & Secure Environments: Safety is the number one priority; practices safe behaviors, maintains awareness on the sales floor, corrects or reports unsafe conditions, secures building (entrance/exit control, EAS devices, cash office, armored carrier pick-ups, register area), ensures clear egress to emergency exits, manages customer safety (accident prevention, reporting, emergency procedures), tests fire alarm systems, responds to after-hours alarms.
• Customer Service: Treats all customers, associates, and leaders with respect; demonstrates courtesy, friendliness, and professionalism; recognizes associates using company recognition programs.
• Personal and Store Brand: Represents and supports the company brand; maintains professional appearance per dress code; ensures associates adhere to dress code; keeps all store areas clean, well-maintained, and merchandised to standard; responsible for daily trash removal.
• General Merchandising: Ensures recovery, sizing, and markdowns meet company standards through teaching, assigning tasks, and follow-up; receives merchandise trucks; processes merchandise with urgency; handles non-merchandise inbound deliveries; maintains stockroom cleanliness and organization; delivers and places merchandise on sales floor; secures and processes back-stock per policy; merchandises department including back stock; reduces loss due to damage; ensures compliance with monthly presentation guidelines; executes floor moves and promotional signing; performs re-wraps as needed.
• Loss Prevention: Understands and complies with Loss Prevention Awareness Program; maintains strong customer service presence, customer/associate engagement, and heightened awareness; demonstrates integrity and honesty; safeguards confidential information, cash, credit card data, and merchandise; maintains Public View Monitor system; conducts "Code 50" package inspections; executes company best practices to maximize productivity.
• Front End Supervision and Operations: Executes best practices, minimizes steps and touches; ensures associates meet front-end standards; manages pace, energy, and presence to expedite customer wait times; trains and coaches on cash registers, shortage control, and front-end procedures; controls retail associates' break schedules; ensures equipment works properly; maintains supplies and recovery; expedites go-backs with proper scanning, security tagging, and ticketing; teaches "Scan and Bag" best practice; ensures salability of merchandise on front end, aisle tables, features, and specialty racks.
• Fitting Rooms: Maintains cleanliness; audits and accounts for garment tags per policy; ensures go-back compliance — all returned merchandise ticketed, scanned, nubbed, and security tagged as needed.
• Administrative Duties (as assigned by Store Manager): Conducts cash pulls and bank deposits per policy; manages front-end control; understands and adheres to refund approval, associate purchase approval, till security, register paid outs/ins, void approval, register media, and break schedules; handles payroll administration including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting; other duties as assigned.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Developing Talent
• Collaboration
• Leading by Example
• Communication
• Ensures Accountability & Execution

Qualifications

• Excellent verbal communication skills
• Fluency in English
• Prior customer service and supervisory experience preferred
• Familiarity with point-of-sale equipment and applications
• Ability to perform basic mathematical calculations used in retail
• Ability to work evenings and weekends

Physical Requirements

• Occasionally push, pull, and lift more than 25 lbs.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
• Spend up to 100% of working time standing, walking, and moving around the store
• Use all store equipment, including PDTs, registers, and PC as required
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies
• For stockroom shifts: regularly push, pull, and lift more than 20 pounds

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)

Pay

The base pay range for this role is $18.50 to $21.90 per hour. The range depends on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location. This is one component of the total compensation package; other rewards vary by position and location.

Benefits

• All Associates: Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount; Identity Protection; Associate Purchase Program; Benefit Hub Discount Mall; Employee Assistance Program; Commuter Benefits; 401(k) (service requirements); Employee Stock Purchase Program; Ross Cares Fund; College Discounts; Sick Pay (where legally required); Referral Bonuses.
• Full-Time Associates (including FT Retail Associate, Area Supervisor, Assistant Store Manager, Store Manager): Medical/Dental/Vision Health Insurance; Legal Insurance; Vacation Buy; Flexible Spending Account; Health Savings Account; Life/ADD Insurance; Long-Term Disability; Enhanced Maternity and Parental Leave Benefit; Vacation Pay accrued at 10 days/year after eligibility; 9 Personal and Company Holidays.
• Area Supervisors, Assistant Store Managers, Store Managers, and Exempt Corporate/Buying Office roles: Eligible for bonus based on individual and business performance.