Area Supervisor

Our values start with our people. Join a team that values you at Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. Our focus is on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

About the role

The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the store as well as general operations and supervision when functioning as the Manager on Duty. This role involves opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and executing company operational processes.

Responsibilities

• Maintaining Safe & Secure Environments:
  • Practice safe behaviors and maintain a high level of awareness on the sales floor to ensure a safe shopping environment.
  • Correct or report unsafe conditions to Store Leadership.
  • Ensure security of the building, including entrance/exit control, EAS device checks, cash office security, and register area safety.
  • Remove clutter and ensure clear egress to emergency exits.
  • Responsible for customer safety, accident prevention, reporting, and emergency procedures.
  • Test fire alarm systems as scheduled and respond to after-hours alarms when requested.
• Customer Service:
  • Treat all customers, associates, and leaders with respect, courtesy, and professionalism.
  • Recognize associates using company recognition programs.
• Personal and Store Brand:
  • Represent and support the company brand at all times.
  • Maintain a professional appearance according to the company dress code and ensure associates adhere to it.
  • Keep all areas of the store clean, well-maintained, and merchandised to standard.
  • Responsible for daily trash removal.
• General Merchandising:
  • Ensure recovery, sizing, and markdowns are completed to company standards.
  • Responsible for receiving merchandise trucks when needed and processing all merchandise with urgency.
  • Handle receipt of all non-merchandise inbound deliveries (e.g., signs, supplies).
  • Maintain cleanliness and organization of all stockrooms.
  • Assist in delivering and placing merchandise on the sales floor.
  • Secure and process back-stock according to company policy.
  • Merchandise assigned department, including back stock.
  • Reduce loss due to damage and ensure compliance with monthly presentation guidelines.
  • Responsible for floor moves, signing, promotional signing, and re-wraps as needed.
• Loss Prevention:
  • Comply with the Loss Prevention Awareness Program and maintain a large customer service presence on the sales floor.
  • Engage with customers and associates to heighten loss prevention awareness.
  • Demonstrate integrity and honesty in all interactions.
  • Safeguard confidential information, cash, credit card information, and merchandise.
  • Maintain the Public View Monitor (PVM) system properly.
  • Conduct "Code 50" package inspections.
  • Execute all company best practices to maximize productivity.
• Front End Supervision and Operations:
  • Execute company best practices to maximize productivity and minimize extra steps.
  • Ensure associates adhere to company standards at the front end.
  • Maintain pace, energy, and presence at the front end to manage customer wait times.
  • Train and coach associates on cash registers, shortage control policies, and other front-end procedures.
  • Control retail associates' break schedules for backups, lunches, and breaks.
  • Ensure all equipment is working properly and maintain proper supplies and recovery for the front-end area.
  • Expedite go-backs, ensuring they are properly scanned, security tagged, and ticketed.
  • Teach associates the "Scan and Bag" best practice.
  • Ensure salability of merchandise on the front end, aisle tables, and specialty racks.
• Fitting Rooms:
  • Maintain cleanliness and organization of fitting rooms.
  • Audit and account for all fitting room garment tags according to company policy.
  • Ensure go-back compliance throughout the day, with all merchandise returned to the sales floor properly ticketed, scanned, and security tagged.
• Administrative Duties:
  • Conduct cash pulls and bank deposits according to company policy.
  • Responsible for front-end control, including refund approval, associate purchase approval, securing tills, and cash in safe.
  • Handle register paid outs/ins, void approval, register media, and break schedules.
  • Responsible for payroll administration, including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting.
  • Perform other duties as assigned by the Store Manager.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

Requirements

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all store equipment, including PDTs, registers, and PCs.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: ability to regularly push, pull, and lift more than 20 lbs.

Supervisory Responsibilities

• Retail Associates
• Stockroom Leads (where applicable)