Area Supervisor

About the role

The Area Supervisor is a member of the Store Leadership responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Key responsibilities include maintaining a safe and secure environment, customer service, general merchandising, loss prevention, front end supervision and operations, and fitting rooms.

Responsibilities

• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
• Removes clutter and ensures safe, clear egress to emergency exits.
• Responds to after-hours alarms when requested.
• Takes tests on fire alarm systems as scheduled.
• Ensures proper merchandise presentation, and maintains a clean work area at all times.
• Executes and supervises Company operational processes as needed.
• Ensures Associates are executing to Company standards at the Front End.
• Trains and coaches Associates on cash registers, shortage control policies and other Front End procedures.
• Controls Retail Associates' break schedule for backups, lunches and breaks.
• Maintains proper supplies and recovery for the Front End area.
• Safeguards confidential information, cash and credit card information and merchandise.
• Conducts "Code 50" package inspections.
• Ensures public view monitor (PVM) system is maintained properly.
• Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working.
• Ensures Associates are executing to Company standards at the Fitting Rooms.
• Maintains the maintenance and cleanliness of the Fitting Rooms.
• Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
• Ensures go-back compliance throughout the day.
• Trains and coaches Associates on the "Scan and Bag" best practice.
• Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.

Qualifications and Special Skills Required

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Physical Requirements

• Ability to use all Store equipment, including PDTs, registers and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Buils Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution