Area Specialist Manager-1

Duties & Responsibilities

• Provides leadership and supervision to the Area Customer Experience Specialist team to enhance the colleague and customer experience.
• Leverages available tools and technology to drive results and maintains knowledge and educates teams on all products, services, technology and policies.
• Oversees the recruitment and hiring process ensuring the assigned market is staffed with colleagues suitable for Huntington’s culture.
• Coaches and develops through 1-1’s and branch visits.
• Presents skill developments to build capability on the team.
• Facilitates Welcome Sessions to provide a great onboarding experience for new hires.
• Recruits, pairs and supports Welcome Huntington Onboarding Support Teammates (HOST’s) across the region.
• Partners effectively with regional leadership team providing feedback, insights and observations.
• Partners effectively with centralized scheduling team, operational leaders, and HR.
• Focuses on career development conversations.
• Manages timecards and mileage expenses.
• Performs travel across the regional footprint to conduct branch visits.

Qualifications

• Bachelor’s degree in business administration or related field, or equivalent work experience and minimum of 5 years Retail Banking experience in Branch Management or similar role.
• Strong leadership skills with proven results.
• Ability to create and lead a collaborative team-oriented environment and effectively partner with all levels of leadership and support teams across the organization.
• Ability to develop, influence, inspire and motivate colleagues to increase retention.
• Excellent communication, presentation, coaching and facilitation skills.
• Problem solving skills/ability to handle complex issues.
• Time management skills.