Area Service Operations Manager - Existing Installation

About the role

We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Join us as a Area Service Operations Manager - Existing Installation.

Responsibilities

• Spearheading service fulfilment related activities within the area.
• Owner (in coordination with the National Ops team and field operations leaders) of the execution of all activities related to the service business (Safety, Profitability, Fulfilment/FQE compliance, Operational Excellence/Efficiency, etc…).
• Reports directly to the Sr. VP Area Operations and must demonstrate executive level presence, taking ownership in commercial related escalations within the area to ensure the highest level of customer satisfaction while minimizing cancellation risks to the portfolio.
• Work directly with area leadership to ensure effective cost management across all districts with a strong focus on labor, material, and expense management to deliver profitability expectations.
• Take an active leadership role in the overall safety culture of the area regarding both employee and public safety by partnering closely with Area FQE/Safety leadership (Job Quality/Safety site activities, Safety Committee engagement).
• Mentor service supervisors and IUEC employees to ensure proper training and development of talent within the area (Sup/Tech Certification Management).
• Develop and implement service management strategies within the area with strong emphasis on Fulfilment (CPSI/NC compliance, Warranty Management, PM Fulfilment) and Operational Excellence/Efficiency improvement (GPS/Payroll management, Labor/Capacity Route Planning).
• Champion the connectivity efforts within the area by becoming an Ahead product expert and holding teams accountable for proactively connecting the portfolio.
• Develop a strong partnership with National Service Operations team to ensure SEC level strategy is effectively communicated and deployed within the area.

Requirements

• Minimum Education Level: Bachelor's Degree
• Operational Leadership Experience: Minimum 10 years

Qualifications

What You Bring: Bachelor's Degree and at least 10 years of operational leadership experience.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation
• Competitive Medical, Dental and Vision Plans – effective from first day of hire
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays
• Tuition Reimbursement – eligible after 6 months of service
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption
• Wide range of development opportunities to boost professional and leadership growth

Pay

Base Salary $128,700 - $160,900