Area Service Manager - North Denver

About the Role

AIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in major markets including Boston, Denver, Philadelphia, Los Angeles, and Miami. This role supports and manages operations across various sites, providing leadership and oversight of on-site service teams to ensure performance meets key corporate KPIs such as turn times, expense control, and customer satisfaction (CSAT).

Responsibilities

• Provide leadership and oversight of on-site service teams to meet corporate KPIs, including turn times, expense control, and CSAT.
• Ensure consistent, timely communication at all levels—downward to on-site teams, laterally with peers, and upward to leadership.
• Conduct daily inspections of sites and monitor service team and vendor performance; assess problems and implement operational improvements.
• Administer property maintenance operations efficiently and cost-effectively, aligning with property budgets.
• Benchmark recurring maintenance costs and implement cost-saving initiatives to reduce overall site costs.
• Develop and strengthen internal talent pipelines for Service Managers and Service Techs through training and mentorship.
• Support the development and execution of an internal preventive maintenance program, including site-specific schedules and scopes.
• Develop short- and long-term plans for property maintenance and service operations, including budget projections.
• Identify and communicate property maintenance and capital needs to management; coordinate with vendors and internal teams on capital projects.
• Administer policies and procedures for site operations; conduct periodic reviews to ensure maximum efficiency.
• Source and arrange third-party maintenance contractors, suppliers, and vendors; negotiate and resolve vendor claims.
• Ensure regional site operations comply with established procedures, policies, regulations, and codes.
• Ensure properties meet requirements of agencies related to affordable housing, including REAC and other inspections.
• Ensure compliance with AIR operating standards, OSHA standards, Lead-Based Paint, Termite control, and ACM regulations.
• Respond to property emergencies (e.g., fires, natural disasters) and coordinate response with property teams, leadership, and local officials.
• Support disaster preparedness activities and training.
• Establish and maintain positive working relationships with regulatory agencies, lenders, and other AIR departments.
• Escalate issues to the Director of Service and Construction, such as deficiencies in buildings, environmental health and safety programs, or loss prevention initiatives.

Requirements

• Bachelor’s degree in engineering, facilities management, or business, or equivalent work experience.
• Minimum of 6 years of experience in property maintenance management with strong knowledge of facilities management procedures, program management, budgeting, training, and program implementation.

Skills

• Strong logistical planning, time management, and prioritization skills.
• Demonstrated ability to lead and influence teams to achieve and exceed goals.
• Strong working knowledge of construction systems, building mechanical/HVAC/automation systems, energy conservation, and program management processes.
• Track record of mentoring and developing service team members.
• Ability to speak Spanish preferred.

Physical Demands

• Ability to travel to multiple locations within a geographic area.

Pay

Expected pay range of $115,000 - $125,000 base salary, plus a target annual bonus. The final pay rate will align with your skills and experience as they relate to the job requirements.

Benefits

• 25% discounted rent at AIR communities (certain exclusions apply; application required).
• Medical, dental, vision, and life insurance options.
• HSA with company-sponsored contributions; FSA (traditional and dependent care).
• Short- and long-term disability paid by the company.
• 401(K) plus employer contributions.
• Paid vacation, 14 paid holidays, and paid sick time.
• Tuition Assistance Program.
• Commuter benefits and pet insurance.
• Up to 100% reimbursement for professional certification/licensing related to the job.
• Paid parental leave of up to 16 weeks following the birth or adoption of a child.
• Consumer discounts on products and services, including travel planning, wireless phones, health and fitness, and home appliances.
• 15 hours of paid time annually to give back to your community.
• Opportunities for professional development and career growth, including leadership training and performance improvement courses.