Area Service Manager, Midwest Region

About the Company

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries and in more than 100 territories through distributors. Our headquarters and technology centers are located in the US and Europe, with a workforce of over 7,000 employees.

About the Role

We are seeking a dynamic leader with previous experience leading a regional field service team. Under the direction of the Director of Service, this individual will direct and manage the activities of all field engineering representatives within a designated service area, including Michigan, Illinois, Wisconsin, Minnesota, Indiana, North Dakota, South Dakota, Nebraska, Kansas, Missouri, and Iowa. The role provides appropriate service support to customers and internal departments of Werfen.

Responsibilities

• Develops plans, programs, budgets, and operating procedures for the assigned service area.
• Provides customers with prompt and effective installation, maintenance, and service support.
• Manages efficient scheduling and allocation of human and capital resources.
• Selects, hires, develops, and evaluates field service representatives within the area.
• Administers capital revenue and expense budgets incurred by subordinates.
• Establishes work standards and measurements.
• Monitors the technical reporting system.
• Performs other duties as required by the position.

Requirements

• Bachelor's degree in engineering, a related technical discipline, or business.
• Eight years of customer service experience, including five years in a managerial capacity.
• International mobility is not required.
• Travel requirements: 75% of the time.

Skills

• Leadership
• Oral and written communications
• Developing direct reports and others
• Comfort around higher management
• Long-range planning

Pay

The annual base salary range for this role is $120,000 to $150,000. Individual compensation will depend on factors including education, relevant experience, skillset, knowledge, and business needs.

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan with employer match
• Paid vacation and sick leave
• Eligibility for commission plan (sales roles) or performance-based bonus (management and select professional roles)