Sr Manager, Regional Service - Midwest

About the role

The Senior Manager, Regional Service is responsible for managing a profitable service operation within an assigned geographical area, reporting to the Senior Director of Field Service Operations. This role involves delivering quality service aligned with bioMérieux’s strategic goals and objectives, providing input for strategic planning, and overseeing regional support operations.

Responsibilities

• Build a high-quality team of field systems engineers (FSE's) to promote service image, reputation, and customer satisfaction.
• Hire FSE’s as needed to maintain regional support operations.
• Aid in interviewing and candidate screenings for FSE positions.
• Coordinate technical and soft skill training for the FSE team.
• Provide advanced coaching and mentoring to FSE's on complex topics.
• Manage business on a regional level to ensure departmental goals are accomplished and tracked monthly.
• Ensure daily activities and responsibilities of regional team are sustained during absence of the Regional Service Manager.
• Maintain and adhere to Field Service Standards of Operation business processes.
• Maintain field inventory through continual reporting and cycle counting.
• Overcome remote employee management through frequent travel (approximately 30%) into the assigned geographic region.
• Identify and address specific areas of improvement within the region to optimize onsite service and support.
• Maintain high levels of customer satisfaction through transactional service management.
• Deliver Operational and Financial Goals: Achieve or exceed GPS priorities, annual objectives, and regional OPEX and revenue targets while ensuring proper inventory management and asset safeguarding.
• Lead and develop teams within Field Service Operations, coordinate regional meetings, and ensure team members receive adequate product and on-the-job training.
• Partner with global product teams, sales, and applications counterparts to resolve challenges and deliver exceptional service to customers.
• Maintain standards and continuously improve processes.
• Communicate and guide a team towards a shared, inspiring future.

Qualifications

• Bachelor degree in Business, life sciences, engineering or a related field required.
• 6+ years of related experience including demonstrated ability to lead others in the area of Field service operations/management.
• Broad knowledge of the principles and practices of finance and cost-based accounting for service operations required.
• Cost center/budget management, ownership experience required.

Preferred Qualifications

• Biomedical training a plus.
• Fundamental knowledge of the principles and practices of laboratory operations preferred.
• Medical equipment manufacturing experience a plus.