Area Service Manager

What You'll Do

• Assumes primary ownership for Customer Satisfaction, retention and revenue attainment for their district
• Builds strong Customer relationships and represents Service in critical Customer meetings, sales opportunities, and escalated issue resolution that requires leadership intervention
• Acts as a model for these skills for their team
• Develops high performing partnership with STERIS sales/service teams to provide cohesive service solutions and maximize the STERIS “Share of Wallet” for local and national accounts within area of responsibility
• Models and owns development of “Customer First” program outcomes and designs district-specific Customer engagement initiatives locally as needed
• Implements protocols and procedures as required ensuring cost effective delivery of service quality
• Implements coordinated strategies with internal partners to align customer needs and business strategy with the right resources and the right time, and prepare for future work (skills, experience)
• Owns talent/resource forecasting and management to ensure Customer business expectations and financial objectives are met
• Delivers targeted financial performance for the district including full profit & loss responsibility, risk management for all district related activity including:
• Partners with business unit controller and AVP to develop associated costs, forecasted revenue and projected top/bottom line for district, including inventory, employee and other operational expenses, and costs/impacts of new programs and Customer/corporate/compliance requirements (safety, training,
• Maintains and manages employee performance to develop a high-performance team
• Ensures training and coaching is provided to meet Customer needs; provides regular feedback, coaching and timely performance discussions
• Acts as a liaison between company and the field to be a conduit for positive and constructive feedback and enhance employee engagement & retention
• Consistently sets expectations of performance for District and Region which includes frequent communication of milestones regulatory)
• Analyzes and forecasts labor and skill requirements in alignment with customer and budget objectives and assess ROI of alternative resources/methods to meet Customer, operational and talent needs
• Enforces standards, codes and procedures (FLEET, Maintenance, Workplace safety) and ensures STERIS is represented in safe professional manner at Customer sites

Required

• Bachelor’s degree, and 6 years of experience including 2 years leading teams; In lieu of degree, 14 years relevant work experience including relevant leadership experience, including military experience and leadership
• Experience in resource planning, managing employee performance and basic P&L/budget reporting
• Strong Written and Verbal Communication Skills
• Valid driver’s license
• Basic- intermediate skills (Word, Excel, Outlook, intranet) and ability to navigate multiple systems and create/distribute reports

PREFERRED

• Experience (managing virtually) leading field teams or equivalent/progressive experience in STERIS Field Service or other relevant field leadership in comparable industry
• 4 + years of field service leadership roles
• Continuous Improvement training or proven results
• Strong business acumen, and related experience in managing budget/cost planning and managing performance processes

What STERIS Offers

• Market Competitive Pay
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Vehicle Reimbursement
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• 401(k) with company match
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career