Area Service Manager

About the role

The Area Service Manager is responsible for managing the onboarding of Commercial and Treasury Management customers across a large, multi-region area. This role directs day-to-day activities to ensure timely and accurate onboardings, completion of customer service requests, and deepening of customer relationships through high-quality service. The Senior Manager takes ownership of complex or high-visibility onboardings, collaborates with Senior Leadership, and drives cross-sell opportunities to enhance client experience.

Responsibilities

• Direct overall day-to-day activities to ensure timeliness and accuracy of onboardings and customer service requests across multiple teams and subordinate managers.
• Take personal ownership of complex or high-visibility onboardings or issues, consulting with Senior Leadership as needed.
• Drive teams to deepen customer relationships by delivering high-quality and extraordinary service experiences.
• Identify and manage cross-sell opportunities, coordinating efforts through team managers.
• Continually challenge teams to review customer portfolios and improve client experience.
• Lead special projects as requested by Senior Leadership partners.
• Organize workflow for designated groups and projects.
• Develop, train, and supervise staff.
• Partner with the Sales team to present a unified local team approach to customers.
• Act as a liaison with other departments and divisions.
• Provide direction in establishing new policies, procedures, and technology.
• Monitor, analyze, and report on area productivity to senior management.
• Prepare, monitor, control, and report on the area’s performance, including adherence to SLAs.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree.
• 5+ years of Treasury Management experience.
• 3+ years of Treasury Management experience (specific).
• 3+ years of management experience, including coaching and talent development.
• 3+ years of client services experience with Commercial clients.

Preferred Qualifications

• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Experience in the banking industry, particularly in Commercial Lending/Treasury Management.
• Expertise in Treasury Management Product Onboarding.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to lead teams in a fast-paced environment.
• Excellent written and verbal communication skills, including professional grammar and demeanor.
• Alignment with Huntington’s core values: Can-Do Attitude, Service Heart, and Forward Thinking.
• Experience in talent management.

Workplace Type

This is an office-based role. Certain positions outside the branch network may be eligible for a flexible work arrangement, combining in-office and remote work. Remote roles will have opportunities to collaborate in-person for key moments. Specific arrangements will be provided by the hiring team.

Pay

Total base pay range: $77,000 – $154,000 USD annually. Actual compensation will vary based on factors such as location, experience, and education. This role is also eligible for participation in an applicable incentive compensation plan.

Benefits

• Health insurance coverage.
• Wellness program.
• Life and disability insurance.
• Retirement savings plan.
• Paid leave programs, paid holidays, and paid time off (PTO).

Exempt status: Yes (not eligible for overtime pay).