Area Service Manager

Responsible for the management of onboarding Commercial and Treasury Management customers for a large, multi-region area.

Responsibilities

• Directs the overall day-to-day activities and ensures timeliness and accuracy of onboardings within their sites, as well as the completion of customer service requests through multiple teams and subordinate managers.
• Takes personal ownership of complex or high-visibility onboardings or issues; confers with Senior Leadership for input as needed.
• Drives teams to deepen relationships with customers and Huntington colleagues by delivering high-quality and extraordinary service experiences.
• Approaches responsibilities with a significant emphasis on cross-sell to identify and manage opportunities, coordinating these efforts through team managers.
• Challenges teams to review the customer portfolio to improve client experience.
• Leads special projects as requested by Senior Leadership partners.
• Organizes workflow for designated groups and/or projects.
• Responsible for the development, training, and supervision of staff.
• Partners with the Sales team on-site to present a local team partnership to customers.
• Acts as a liaison with other departments and/or divisions.
• Provides direction in the establishment of new policies, procedures, and technology.
• Monitors, analyzes, and reports on area productivity to senior management.
• Prepares, monitors, controls, and reports on the area's performance, including adherence to SLAs.
• Performs other duties as assigned.

Requirements

• Bachelor's degree.
• 5+ years of Treasury Management experience.
• 3+ years of Treasury Management experience (specific).
• 3+ years of management experience, including coaching and talent development.
• 3+ years of client services experience with Commercial clients.

Preferred Qualifications

• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Banking industry experience in Commercial Lending/Treasury Management.
• Treasury Management Product Onboarding experience.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to lead teams in a fast-paced environment.
• Excellent written and verbal (face-to-face and phone) communication skills, including professional grammar and demeanor.
• Alignment with Huntington’s core values (Can-Do Attitude, Service Heart, and Forward Thinking).
• Talent Management experience.

Workplace Type

Office. Certain positions outside our branch network may be eligible for a flexible work arrangement, combining in-office and work-from-home opportunities. Remote roles will have the opportunity to come together in our offices for moments that matter.

Pay

Total Base Pay Range: $77,000.00 - $154,000.00 USD annually. Actual compensation will vary based on factors including location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.

Benefits

• Health insurance coverage.
• Wellness program.
• Life and disability insurance.
• Retirement savings plan.
• Paid leave programs.
• Paid holidays and paid time off (PTO).

Exempt status: Yes (not eligible for overtime pay).