Area Sales Manager - Existing Installation

About the role

We Elevate... Quality of urban life. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.

Responsibilities

• Develop, implement and drive EI sales strategies and initiatives in support of Area strategic and financial objectives.
• Prepare and implement annual Sales Plan in support of Area and Corporate Objectives.
• Identify all major potential customers, including national accounts and establish, develop and maintain positive relationships.
• Organize, focus and direct all Service Sales Representatives on profitably growing our service portfolio.
• Provide support, training and mentoring to Service Sales force.
• Track performance vs. objective for all Service Sales Representatives.
• Coordinate and facilitate Area service sales training programs.
• Maintain lead role for customer satisfaction policies and programs by working closely with Area Service Operations Manager and Service Superintendents.
• Develop and champion the Service BDP process.

Requirements

• Education: Bachelors degree required in Business Administration, Marketing, Engineering or related field. Masters degree preferred.
• Work Experience: Minimum seven to ten years sales experience in elevator or related industry with at least three in a supervisory role.
• Computer Skills: Computer literate with working knowledge of Word, Excel, SAP and SMART.
• Problem Solving: Maintaining positive business relationships with a multitude of diverse customers requires flexibility, ingenuity and creativity. Managing a sales force of varied experiences in a wide geographical area. Ensuring consistent application and understanding of Company policies and procedures. Developing and implementing Area strategies to support sales, product, quality and commercial objectives. Requires complex problem analysis and detailed planning.
• Additional skills: Negotiating commercial issues with local customers, and maintaining positive long-term relationships with key accounts, and influential industry consultants. Requires patience, persuasion, negotiation explanation and selling. Interacting with functional departments within the Business Unit (i.e., Engineering, Manufacturing, Customer Service, and Marketing) Requires clear and concise communications to ensure efficient information flow resulting in superior performance for our customers.
• Additional: Up to 50% travel within the Area will be required.

Qualifications

• Stress Tolerance: Being able to effectively communicate and perform under pressure and opposition.

Skills

• Customer Relationship Management
• Sales Strategy Development
• Training and Mentoring
• Service Portfolio Management
• Customer Satisfaction Programs
• Customer Relationship Management
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