Area Safety & Quality Officer

Essential Responsibilities

• Builds organizational capacity and prepares high potentials for growth opportunities and advancement;
• Builds collaborative networks inside and outside the organization for self and others;
• Provides framework for soliciting and acting on performance feedback;
• Drives collaboration to set goals and provide open feedback and coaching to foster performance improvement;
• Models and drives continuous learning and oversees the recruitment, selection, and development of talent;
• Stays current with industry trends, benchmarks, and best practices;
• Ensures performance management guidelines and expectations to achieve business needs;
• Acts as a thought leader on industry trends, benchmarks, and best practices;
• Motivates and empowers teams;
• Maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives;
• Provides guidance when difficult decisions need to be made;
• Sets and communicates goals and objectives;
• Analyzes resources, costs, and forecasts and incorporates them into business plans;
• Anticipates and removes obstacles that impact performance;
• Addresses performance gaps and implements contingency plans accordingly;
• Ensures teams accomplish business objectives;
• Serves as a subject-matter expert and trusted source to executive leadership;
• Provides influence and consultation in the development of the larger organizational or business strategy.

Oversees Clinical Quality Improvement Processes

• Provides consultation on the interpretation, interaction, and implementation of current policies, regulations, and legislation;
• Advise on the long term strategies of KP to address the current climate and potential changes which may have long term effects on business operations;
• Proactively engages internal and external committees, projects, and relevant initiatives to actualize change and determine necessary infrastructure changes to move QA initiatives forward and ensure future KP compliance;
• Fosters and drives collaborative, results-oriented partnerships with practitioners, staff, management, and/or departments across clinical and administrative roles to ensure current and future compliance, and influencing the development and direction of KP policy and strategy to be compliant and adaptive;
• Forecasting and determining the direction of future educational programs to raise awareness for current and changing regulation requirements, internal concerns, and system/database usage;
• Identifying and removing barriers to process improvement issues, weighing practical, technical, and KP capability considerations in addressing issues, and advising on policy changes.

Oversees Patient Safety Programs

• Serves as the primary contact during significant event management and response to safety hazards, accidents, incidents, threats, and significant events;
• Collaborates with executive management and external personnel to develop patient care and satisfaction programs which aim to improve patient flow, clinical support, patient services, and seamless transition of care;
• Serves as the primary contact during significant outbreak containment protocols and efforts;
• Consults with Administration on infection control implications of architectural design, renovation, and construction.

Oversees Regulatory Audits and Surveys

• Serves as the primary contact between applicable government, regulatory, other organization, and management for onsite visits and evaluations;
• Establishes the long-term standards for requested audit documentation, information, reports, and tools throughout the auditing process;
• Forecasts and establishes continuous survey readiness activities to adapt to changes in regulatory and KP requirements.

Defines Future Standards for Evaluation

• Ensures case reviews are completed and followed up on;
• Partners with key stakeholders to empower practitioners and department to follow standard operating procedures for treatment for specific medical codes to ensure equal and timely access to care;
• Advocates with key stakeholders to resolve systematic concerns to ensure current patient treatment plans meet patient needs in a timely manner;
• Defines the standards for population health needs to drive the direction of policy to meet current and future population health needs, such as community health concerns, access to transportation, knowledge of rights, reducing no shows, and others;
• Utilizes results from previous patient case reviews to advocate for policy and technology changes to improve utilization.