Area Property Manager, Multifamily

About the role

The Area Property Manager oversees an assigned portfolio or a multi-faceted property in a designated geographic area. This position works closely with the ownership group to provide consistency in operations throughout their portfolio as well as provide a single point of contact for the client. The Area Property Manager will have some direct property oversight in addition to assisting and directing Property Managers in the portfolio.

Responsibilities

• Ensure the smooth running of each community in partnership with the Asset Manager and Regional Property Manager.
• Oversee all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
• Provide superior customer service and communication to residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Develop, mentor, lead, and manage a high-performing, cohesive team, including leasing, customer service, maintenance, and management personnel, to maximize engagement and minimize turnover.
• Drive revenues through thorough understanding and analysis of competition and development of creative marketing programs.
• Instill, maintain, and model the mission to be the best national management company.
• Supervise day-to-day operations of the entire on-site team, ensuring all policies and procedures are followed.
• Maintain effective on-site staff through interviewing, hiring, and terminating as necessary.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of the overall community budget and finances.
• Work with leasing staff to ensure leasing and marketing goals are met.
• Maintain positive relations with all community vendors.
• Coordinate special projects as requested by supervisor.
• Perform any other related duties as required or assigned.

Requirements

• High School Diploma, GED, Trade, Technical, or Vocational school required.
• Bachelor’s Degree preferred.
• Real Estate License required, per state law.
• 5+ years of Property Management experience.
• 5+ years of Management experience.
• Proficient in Yardi property management software or other similar property management software.
• Must be able to travel to multiple property sites on a regular basis; ability to travel to offsite locations for meetings.
• Must be detail-oriented and able to focus with frequent interruptions.
• Experience in a supervisory role and managing staff.
• Experience in writing and maintaining budgets.
• Maintains confidence and protects operations by keeping information confidential.

Skills

• Supervisory and leadership skills.
• Strong customer service orientation.
• Budgeting and financial management.
• Marketing and revenue analysis.
• Conflict resolution and team management.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Regular travel between properties in varying weather conditions is required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Stand and walk for extended or continuous periods of time.
• Ascend and descend staircases, ladders, and/or step stools.
• Travel outside between buildings in varying outdoor weather conditions.
• Remain in a stationary position (sit or stand) for 85% of the time.
• Operate office machinery regularly.
• Travel up to 25% of the time, with varying frequency and duration.
• Exert up to 25 pounds of force occasionally, frequently, or constantly to lift, carry, push, pull, or move objects.

Benefits

Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, including:

• Health, vision, and dental insurance.
• Flexible spending accounts and health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Paid and unpaid time away from work.

Pay

Competitive pay is offered, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The company will not pay less than minimum wage for this role.