Area Practice Manager - Phoenix, AZ

Responsibilities

• Manage and implement patient operational processes to provide a brand-standard experience.
• Develop and oversee operational processes that entail open and clear communications to all patients and superior follow-up.
• Monitor measurement through client survey initiative.
• Team Leadership and Development:
• Work Manager position.
• Coach, staff, backfill, and assist the Practice Manager position as needed.
• Keen understanding of how important talent is to brand development - people are our most important asset.
• Recruit, train, compensate, motivate, retain.
• Understand staffing model and ensure adequate team coverage is in place at all times.
• Strong commitment to training, delegation and empowerment.
• Superb communicators both up and down in the organization.
• Create an atmosphere of energy, optimism, selflessness and teamwork.
• Create personal and professional development plans and updated job descriptions.
• Measure and improve employee satisfaction.
• Outreach and Brand Integration:
• Believe in and personify the Pinnacle brand.
• Ultimate accountability for center growth (P&L).
• Absolute resource and partner to all partner site clinicians and owners.
• Contribute to the strategic direction of Pinnacle.
• Responsible for productive practice outreach and marketing initiatives including personal outside calls, CEs, lunch n' learns, conferences, etc.

Requirements

• Proven experience in leading and building an organization.
• 3-5 years of prior management experience in an environment where you were responsible for managing a P&L as well as daily staffing schedules.
• Financial acumen.
• Forecasting.
• Understanding of daily reporting and how to manage a P&L.
• Achieving profitability and patient mix goals.
• Exceptional communication and strong knowledge and application of the English language, including grammar and spelling.
• High level of customer service execution.
• Tech savvy.
• Clinical understanding.
• Ability to work within tight deadlines.
• Innovation!
• Must be able to proactively drive operational and clinical efficiency to keep Pinnacle on the leading edge.

Qualifications

• Bachelor's Degree plus but will consider candidates with experience in lieu of degree(s).