Practice Manager - Arizona

About the role

The Practice Manager, under the direction of the President/COO, plays an essential leadership role in overseeing the daily operations of the practice. This role is responsible for ensuring efficient, high-quality patient flow; managing staff; maintaining compliance with federal, state (Arizona), and organizational regulations; overseeing financial and operational performance; and fostering a positive, patient-centered environment.

Responsibilities

• Direct, coordinate, and oversee daily practice operations ensuring efficient patient flow and superior patient experience.
• Supervise front office, clinical support, and administrative staff; manage scheduling and staffing levels to meet practice needs.
• Ensure compliance with all regulatory requirements including HIPAA, OSHA, CMS guidelines, and state of Arizona healthcare regulations.
• Maintain strong internal controls and ensure adherence to organizational policies and procedures.
• Participate in development and management of practice budgets and operational plans.
• Coordinate with vendors, service providers, and facility management teams to ensure seamless operations.
• Manage and escalate patient concerns and service issues; implement process improvements to enhance experience and efficiency.
• Participate in or lead special projects, operational initiatives, and process improvement efforts.

Requirements

• Education and Experience
• • Bachelor’s degree in healthcare administration, business, management, or related field (or equivalent experience).
• • 5+ years of medical practice or healthcare operations experience, including at least 2 years in a supervisory or management role.
• • Strong communication and leadership abilities.
• • Experience with electronic medical record (EMR) systems; experience with Athenaone preferred.
• • Prior experience in a multispecialty or specialty practice setting preferred
• • Cardiology experience required

JOB KNOWLEDGE

• The Practice Manager must:
• • Have a strong working knowledge of healthcare operations, scheduling, revenue cycle workflows, and patient services.
• • Understand Arizona healthcare regulatory requirements, including HIPAA, OSHA, and payer expectations.
• • Be proficient in staff management, including hiring, training, coaching, and performance improvement.
• • Demonstrate strong analytical skills to interpret operational data, KPI tracking, and productivity trends.
• • Possess knowledge of insurance verification, prior authorization workflows, and claims escalation processes.
• • Understand budgeting, expense management, and daily financial balancing processes.
• • Demonstrate strong decision-making skills and operate independently with minimal supervision.
• • Communicate effectively with providers, clinical staff, administrative personnel, and external partners.
• • Build collaborative and positive working relationships across all team levels.
• • Prioritize effectively and work calmly in a dynamic, fast-paced practice environment.
• • Maintain confidentiality of patient, employee, and organizational information.