Area Ops Manager

About the Role

As an Area Operations Manager, you will serve as the primary operational leader for an assigned group of customer facilities. You will spend much of your shift in the field rather than behind a desk. This includes visiting customer locations, interacting with employees and customers, inspecting work, addressing staffing issues, coaching employees, responding to call-offs, and ensuring each account is operating according to expectations. This position requires someone who can manage multiple priorities simultaneously and remain effective when plans change. A successful Area Operations Manager doesn't simply identify problems - they take ownership of getting them resolved.

Responsibilities

• Manage day-to-day operations across multiple commercial customer locations
• Direct, coach, develop, and hold employees accountable for performance
• Communicate clear job expectations and productivity standards
• Conduct routine site visits and quality inspections
• Monitor service quality and initiate corrective action when standards are not met
• Maintain appropriate staffing levels throughout the assigned territory
• Respond to employee absences, call-offs, turnover, and other staffing challenges
• Coordinate employee placement and relocation between customer locations when necessary
• Manage budgeted labor hours versus actual worked hours
• Identify overtime, productivity, and labor-hour concerns and take corrective action
• Participate in interviewing, onboarding, training, and development of employees
• Address employee concerns professionally and promptly
• Participate in investigations, coaching, corrective action, and disciplinary processes
• Build employee morale, engagement, accountability, and retention
• Maintain professional relationships with customers and respond to service concerns
• Identify operational trends and develop practical solutions
• Communicate account performance, staffing concerns, and operational needs to senior management
• Enforce company policies, procedures, safety requirements, and performance standards
• Maintain accurate operational documentation and follow-up
• Assist with cleaning or account coverage when operationally necessary

Requirements

• Previous management or supervisory experience REQUIRED
• Experience directly managing and holding employees accountable
• Experience coaching, mentoring, developing, and training employees
• Ability to manage multiple employees and locations simultaneously
• Strong problem-solving and decision-making skills
• Ability to manage staffing challenges and rapidly changing priorities
• Strong organizational and time-management skills
• Professional written and verbal communication skills
• Ability to manage conflict and difficult employee situations professionally
• Ability to understand and manage labor-hour expectations
• Ability to work independently without constant supervision
• Strong sense of urgency and personal accountability
• Ability to build productive relationships with employees and customers
• Comfortable working primarily in a field-based operational environment
• Commercial cleaning, janitorial, facilities management, hospitality, retail operations, restaurant management, logistics, or other high-volume workforce management experience is strongly preferred

Qualifications

• Previous management or supervisory experience
• Valid driver's license
• Valid automobile insurance
• Reliable transportation
• Ability to travel throughout the Toledo-area territory
• Ability to successfully complete required pre-employment screening
• Ability to work the required evening management schedule
• Ability to work occasional weekends based on operational needs

Schedule: Monday-Friday | Approximately 4:00 PM-1:00 AM. Some weekend availability is required depending on customer and business needs.

Location: Toledo, OH and surrounding area.

About Clean Team Inc.

Clean Team Inc. is a leading commercial cleaning and facility-services provider with more than 500 employees and 11 branch offices. We serve customers throughout the Midwest by combining strong local leadership, dependable employees, and consistent operational standards.

What We Offer

• Full-time salaried management position
• Compensation based on experience
• Paid holidays
• Paid vacation
• 401(k) eligibility after one year
• Training and support from experienced operational leadership
• Opportunity for professional growth
• Advancement opportunities within an established and growing organization

Clean Team Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.