Area Operations Manager

Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Benefits

• Generous paid time off, including volunteer days and military leave
• Remarkable 401k match
• Comprehensive benefits
• Training and education reimbursement

A Certified Great Place to Work® – our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

Responsibilities

• Manage operational procedures for one or more Centers, ensuring cost-effective, safe, welcoming, clean, and well-maintained facilities that comply with USO’s policies.
• Manage the delivery of, and assist in evaluating, area-wide programs, services, activities, and events. Conduct periodic reviews of USO programs and services needs within the assigned area and research and recommend new programs based on results.
• Oversee the implementation of suggested and/or required changes to programs and services.
• Coordinate with Area and Center leadership to ensure appropriate and adequate volume of volunteers and supplies for all programs, events, and activities.
• Develop area-wide fundraising and public awareness plans that result in sustainable growth of sponsorships and meet other fundraising objectives. Manage the planning and execution of special fundraising and development events in the assigned area.
• Develop, improve, and maintain working relationships with U.S. Military, local business, and community leadership to support procurement and growth of financial and in-kind resources necessary for area operations.
• Design and execute multi-channel promotions and campaigns to enhance awareness of USO programs, events, and activities. Coordinate with local media outlets for appropriate coverage and manage center website and social media content in compliance with USO-wide standards.
• Monitor and manage financial activities for the assigned geographic region, including executing the operating budget, recording sales and other income, banking transactions, and procuring and growing financial/in-kind resources.
• Prepare, review, and present a variety of reports, including financial, operations, and statistical reports. Maintain accurate accounting of furniture, fixtures, and equipment and ensure proper maintenance.
• Lead, manage, and mentor Area operations staff. Recruit, supervise, train, develop, and recognize staff and volunteers.
• May be required to operate a USO or personal motor vehicle.
• Perform other duties as assigned, including backfilling for other leaders or positions as directed by senior leaders.

Requirements

• Bachelor’s Degree preferred.
• 5+ years of work experience in programs, events, marketing, business operations, or a related role, including 1+ years in a supervisory capacity.
• Relevant experience in a non-profit, military, multicultural, and/or global organization preferred.
• Demonstrated ability to lead high-performing teams and achieve desired results while working collaboratively in a team environment.
• Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public, and military audiences at various levels with integrity and professionalism.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Working knowledge of basic business and accounting functions, including project management and budgeting.
• Demonstrated initiative and self-motivation, with the ability to adapt to changing organizational needs.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs, including Microsoft Office Suite.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities, including security, credit, and/or background screening, SOFA status, and a valid driver’s license.
• Ability to obtain and maintain a valid United States passport and valid foreign driver’s license (in applicable locations/regions).
• Must be a strong advocate of the USO’s mission.

Details

This position is located at the Orlando International Airport. Preference will be given to local candidates within commuting distance to the location. Resume and cover letter are required for full consideration. Background check—education, criminal, and driving—required.

Employee testimonials:

• The organization truly cares about the people who work here. There is great consideration given to organizational core values, work-life balance, and the impact we can see and experience as staff members.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas to create fun activities for our overall goal in the community.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most employees and volunteers have giving hearts and want to make a difference.
• The mission and opportunities to make a difference are amazing. The USO is one of the most forward-facing, frontline-serving nonprofits I know of.