Area Operations Manager

Why Join Our Team

The USO provides a rewarding and fulfilling work environment with a global mission. Our team is exceptional, offering generous paid time off, including volunteer days and military leave, a remarkable 401k match, and comprehensive benefits. We also provide opportunities for training and education reimbursement. Team members are passionate about putting the mission first, and we believe in doing what you love. The USO is a Certified Great Place to Work®, with employee feedback highlighting:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

About the Role

The Area Operations Manager oversees operations in an assigned geographic area comprising multiple Center locations and/or field program delivery sites. This role manages the delivery of programs and services, interfaces with external parties to increase program awareness, engages in development activities, and leads Area Operations Specialists, staff, and volunteers.

Responsibilities

• Manage operational procedures for one or more Centers, ensuring cost-effective, safe, welcoming, clean, and well-maintained facilities compliant with USO policies.
• Oversee and evaluate area-wide programs, services, activities, and events. Conduct periodic reviews of USO program needs and recommend new initiatives based on findings.
• Coordinate with Area and Center leadership to ensure adequate volunteers and supplies for all programs, events, and activities.
• Develop area-wide fundraising and public awareness plans, leading special fundraising and development events.
• Build and maintain relationships with U.S. Military, local business, and community leaders to support procurement and resource growth.
• Design and execute multi-channel promotions and campaigns to enhance awareness of USO programs, events, and activities. Manage center website and social media content in compliance with USO standards.
• Monitor and manage financial activities for the assigned region, including budget execution, income recording, banking, and resource procurement.
• Prepare, review, and present financial, operations, and statistical reports. Maintain accurate accounting of furniture, fixtures, and equipment.
• Lead, manage, and mentor Area operations staff. Recruit, supervise, train, and recognize staff and volunteers.
• May be required to operate a USO or personal motor vehicle.
• Perform other duties as assigned, including backfilling for other leaders or positions.

Requirements

• Bachelor’s Degree preferred.
• 5+ years of work experience in programs, events, marketing, business operations, or a related role, including 1+ years in a supervisory capacity.
• Relevant experience in a non-profit, military, multicultural, and/or global organization preferred.
• Demonstrated ability to lead high-performing teams and work collaboratively in a team environment.
• Strong interpersonal and problem-solving skills, with the ability to interact professionally with USO Leadership, the public, and military audiences.
• Ability to exercise sound judgment on culturally sensitive or controversial subjects and handle confidential information with tact.
• Working knowledge of basic business and accounting functions, including project management and budgeting.
• Proficiency in computers and electronics, including Microsoft Office Suite and other relevant software.
• Ability to obtain and maintain credentials for USO Center access, including security, credit, and/or background screening, SOFA status, and a valid driver’s license.
• Ability to obtain and maintain a valid U.S. passport and foreign driver’s license (in applicable locations).
• Must be a strong advocate of the USO’s mission.

Benefits

• Generous paid time off, including volunteer days and military leave
• Remarkable 401k match
• Comprehensive benefits
• Opportunities for training and education reimbursement

Details

This position is located in Houston, TX. Preference will be given to local candidates within commuting distance. A resume and cover letter are required for full consideration. Background checks (education, criminal, and driving) are mandatory.

Employee Testimonials

• “The organization truly cares about the people who work here. There is great consideration given to organizational core values, work-life balance, and the impact we can see.”
• “Everyone is friendly and easy to talk to. We collaborate well and share ideas to create fun activities for our community.”
• “The mission provides a positive and meaningful purpose. Most people here have giving hearts and want to make a difference.”
• “The mission and opportunities to make a difference are amazing. The USO is one of the most forward-facing, frontline-serving nonprofits I know.”